Housekeeping Supervisor - Stehekin

guestservices; Stehekin (WA); On-site; USD 26,000 - 32,000; Full time

Job summary

Guest Services, Inc. seeks a Housekeeping Supervisor to support the General Manager and Operations Manager in all housekeeping operations and property management. The role focuses on delivering financial goals, guest satisfaction, and high service levels while cultivating a team environment.

The candidate should have 2+ years in management, strong customer service, and be capable of coordinating multiple tasks with leadership. This position is typically full-time and on-site.

Qualifications

• High School Diploma or GED preferred.
• At least 2 years of related management experience.
• Bilingual English/Spanish preferred.
• Strong customer service and leadership abilities.

Responsibilities

• Coordinate housekeeping functions for the unit and plan schedules to ensure adequate staffing, supplies, and equipment.
• Ensure guest satisfaction by handling complaints professionally and per service standards.
• Recruit, supervise, train, schedule, discipline, and direct housekeeping staff under management.
• Assist with budgeting and monitoring expenditures for the department.
• Evaluate cleaning products and equipment; maintain inventory of supplies and equipment.
• Maintain safety, sanitation, and OSHA compliance; ensure staff adhere to policies and dress code.
• Monitor safety issues and report to management as needed.

Skills

Leadership

Team leadership

Customer service

Bilingual English/Spanish

Organizational skills

Education

High School Diploma or GED

Bachelor's or Business Degree

Job description

Compensation Amount:

19.00 USD Hourly

Job Summary:

The Housekeeping Supervisor assists the General Manager and Operations Manager in all aspects of housekeeping operations and property management to facilitate the fulfillment of financial goals, company initiatives, and guest satisfaction.In addition, the Housekeeping Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

Job Description:

ESSENTIAL FUNCTIONS

• Manage and coordinate housekeeping functions for unit.Analyze and plan housekeeping programs and schedules to ensure adequate manning, supplies, and equipment for routine and scheduled duties.
• Ensure complete guest satisfaction at all times.Handle guests' complaints and solve them according to customer service standards.
• Manage recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the housekeeping staff at the direction of the General Manager.
• Assist with determining fiscal requirements and preparing departmental budget; monitor, verify, and reconcile expenditure of budgeted funds.
• Evaluate and make recommendations concerning cleaning products and equipment; order and maintain sufficient inventory of housekeeping supplies and equipment.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee safety and hygiene.Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.Ensure all printed material on chemicals are posted and that the facility is in compliance with OSHA requirements.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED preferred. Bachelor's or Business Degree preferred.
• At least 2 years of experience in related management.
• Demonstrated talent for interacting with a wide variety of people. Bilingual (English/Spanish) speaking skills preferred.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Withstanding temperature extremes in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical attendance in unit to perform duties is essential.
• Ability to stand for the entire work day.

EQUIPMENT USED

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
• Laundry machinery.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.