Concierge Security Specialist - Front Desk Pro

Citadel Security Inc.; Denver, Northern (CO, KY); Hybrid; USD 52,000 - 56,000; Full time

Job summary

Citadel Security USA is seeking a Concierge Security Officer in Denver, CO to deliver high-level front-facing service while maintaining a professional security presence. This unarmed role focuses on interaction with the public, situational awareness, and adherence to security procedures.

The position requires strong communication, reliability, and composure to handle routine questions and potential security concerns. Shift flexibility (day, swing, overnight) is expected to support operations.

Qualifications

• Minimum 3 years of customer service in a public-facing role.
• Minimum 1–2 years of professional security experience.
• Minimum 3 years of clean MVR for vehicle patrol.
• Valid driver's license.
• Ability to work day, swing, or overnight shifts.
• Ability to pass background screening and onboarding.
• Strong verbal and written communication abilities.
• Professional appearance and dependable conduct.
• Ability to operate a company vehicle.

Responsibilities

• Maintain a visible security presence and perform patrols.
• Inspect doors, gates, and other secured areas.
• Report safety concerns to appropriate personnel.
• Operate a company vehicle for patrol duties when assigned.
• Monitor entrances/exits and verify visitor IDs.
• Respond to disturbances and emergencies with de-escalation.
• Prepare daily activity reports using TrackTik.

Skills

Customer service

Verbal communication

Written communication

Professional appearance

Tools

TrackTik

CCTV systems

Access control

Job description

Citadel Security USA is seeking a Concierge Security Officer in Denver, CO to deliver high-level front-facing service while maintaining a professional security presence. This unarmed role focuses on interaction with the public, situational awareness, and adherence to security procedures.

The position requires strong communication, reliability, and composure to handle routine questions and potential security concerns. Shift flexibility (day, swing, overnight) is expected to support operations.