Concierge Security - Rover Officer

GardaWorld; Decatur (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off

Paid holidays

Disability coverage

Life insurance

Uniform provided

Job summary

GardaWorld Security is seeking a Security Guard – Concierge to provide high-level customer service in environments like office towers, hotels, and shopping centers in Decatur, IL. You will manage visitor access, verify identities, and maintain safety on site.

The role emphasizes client interaction, timely response to incidents, and thorough reporting, with uniform provided and potential for career growth within GardaWorld.

Qualifications

• Customer service excellence is essential.
• Must be able to communicate clearly and professionally.
• Must be authorized to work in the U.S.
• State license if required is preferred.
• Able to pass extensive screening and background checks.
• Must be able to operate a motor vehicle.

Responsibilities

• Welcome and guide visitors; verify identity and provide directions.
• Exercise access control and monitor entry points.
• Perform regular patrols to identify potential risks and report issues.
• Inspect security equipment and report maintenance needs.
• Respond to incidents; provide first aid and coordinate with emergency teams.
• Answer questions in person or by phone.
• Write clear incident reports and communicate security concerns to supervisors.
• Ensure safety and protection of individuals and property.

Skills

Customer service skills

Phone & computer skills

Education

High School Diploma or GED

Job description

Ready to suit up as a Security Guard in a Concierge post?

What matters most in a role like this is your ability to build meaningful connections. Tell us about how your natural ability to engage with others reassures and inspires confidence.

As a Security Ambassador – Concierge, there is a high focus on customer service since you will be working with people on all shifts, in environments such as office towers, hotels, shopping centers, etc.

What’s In It For You

• Site Location: Decatur, IL
• Set schedule:Full-time, Days vary 3rd shift 6p.m. to 6a.m. and Sundays 1st shift 6a.m. to 6p.m.
• Competitive hourly wage of $19 / hour (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

Responsibilities Of a Concierge Security Ambassador

• Customer service duties like welcoming, verifying identity, and guiding visitors
• Manage access control
• Perform regular patrols to identify potential risks
• Inspect security equipment and report any maintenance needs
• Respond to incidents, provide first aid, and coordinate with emergency teams
• Answer questions in person or by phone
• Write incident reports and communicate security concerns
• Ensure the safety and protection of individuals and property

Qualifications For Concierge Security Ambassador

• Be authorized to work in the U.S.
• Be able to provide documentation of High School Diploma or GED
• Be able to ace (and pass) an extensive screening process
• Exceptional customer service skills
• Proficient in basic phone & computer skills
• If you have Security, Military, Law Enforcement experience – even better!
• You have a state license if required
• You must be able to operate a motor vehicle

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work.

If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you?

Employment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfer, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

IL License #122.000183