Concierge Security Officer

Arhaus; Boston Heights (OH); On-site; USD 40,000 - 58,000; Full time

Job summary

Arhaus is seeking a Professional Concierge Security Officer to be the first point of contact in our corporate headquarters lobby. The role blends concierge warmth with vigilant security, ensuring welcoming surroundings while controlling access, monitoring surveillance, and coordinating responses to incidents.

The ideal candidate will be approachable, polished, and discreet, with experience in security or protective services, strong communication, and the ability to de-escalate conflicts across

Qualifications

• Requires 2–5 years in hospitality, concierge, customer service or security roles.
• Experience in corporate security or protective services preferred.
• Strong communication and interpersonal skills with executives, staff and guests.

Responsibilities

• Front Desk Engagement & Guest Services: Welcome visitors, provide directions, and escort as needed.
• Access Control & Lobby Security: Monitor entry, manage badges, logs, and escorts; observe for risks.
• Surveillance & Monitoring: Watch CCTV and lobby activity; identify unusual behavior and respond accordingly.
• Incident Response & De-escalation: Respond to disruptive behavior; de-escalate; coordinate with law enforcement or leadership as needed.
• Operational Support: Maintain visitor/incidents records; support safety checks and procedures.

Skills

Communication

Situational awareness

De-escalation

Security tech literacy

Education

High school diploma

Bachelor’s degree in criminal justice or related field

Tools

CCTV

Access control software

Visitor management systems

Job description

Description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

Job Details

Description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved for generations.

We are seeking a professional Concierge Security Officer to serve as the first point of contact in our corporate headquarters lobby. This individual will combine the warmth and professionalism of a concierge with the vigilance and judgment of a security professional. The ideal candidate will be approachable, engaging, and polished in demeanor, while maintaining a discreet but effective security presence.

This position is focused on creating a welcoming environment for employees and guests while ensuring access control, surveillance monitoring, and response coordination in the event of a security incident.

• Front Desk Engagement & Guest Services
  • Welcome and greet visitors with professionalism, warmth, and courtesy.
  • Provide clear directions, visitor assistance, and act as a helpful resource for employees and guests.
  • Ensure all guests follow established access procedures (badges, visitor logs, sign-ins, and escorts).
• Access Control & Lobby Security
  • Manage and monitor entry into the main lobby, ensuring only authorized individuals gain access.
  • Monitor weapons detection systems
  • Control driveway gate access for visitors
  • Discreetly observe visitor behavior for potential risks while maintaining a non-intimidating presence.
  • Escalate concerns or unauthorized access attempts appropriately and promptly.
• Surveillance & Monitoring
  • Monitor designated security cameras and lobby activity in real-time.
  • Identify and respond to unusual or suspicious activities.
  • Act as the first line of defense in potential security events.
• Incident Response & De-escalation
  • Respond quickly and calmly to disruptive behavior or security concerns.
  • Employ de-escalation techniques to resolve situations professionally.
  • Contact law enforcement, emergency responders, and/or internal corporate leadership as required.
• Operational Support
  • Maintain accurate records of visitors, incidents, and security-related activities.
  • Support internal security and facilities teams with periodic safety checks.
  • Assist with implementation of lobby and access-related security procedures.

Requirements

• Experience:
  • 2–5 years in hospitality, corporate concierge, customer service, or security roles.
  • Experience in corporate security or protective services preferred.
• Skills & Competencies:
  • Exceptional communication and interpersonal skills; able to engage warmly with executives, staff, and guests.
  • Strong situational awareness and the ability to remain calm under pressure.
  • Proven ability to de-escalate conflict and manage challenging interactions professionally.
  • Tech-savvy with basic proficiency in security systems (CCTV, access control software, visitor management systems).
• Attributes:
  • Professional appearance in business/neutral attire (plainclothes, not a uniform).
  • Discreet, trustworthy, and tactful with sensitive information.
  • Highly dependable with strong judgment and decision-making skills.
• Education/Training:
  • High school diploma required; bachelor's degree in criminal justice, hospitality, or related field preferred.
  • Training in de-escalation, conflict resolution, or security operations a plus.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

AI CODE OF CONDUCT

At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.