Concierge - Quercus

Relais & Châteaux; Gay (GA); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Health insurance benefits

Possibility of accommodations

Opportunities for growth

Job summary

Relais & Châteaux is seeking a dedicated Concierge to join Quercus in Gay, Georgia. This role is pivotal in delivering exceptional guest experiences by managing requests efficiently. Ideal candidates should have proven customer service experience, excellent communication skills, and a detail-oriented approach. Full-time employees are eligible for health insurance and other benefits. Opportunities for professional growth within the organization are also provided.

Qualifications

• Proven customer service experience in a hospitality or luxury service environment.
• Excellent verbal and written communication skills with diverse clientele.
• Strong organizational and time management skills.
• Proficiency with computer systems and reservation software.
• Attention to detail in managing requests.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Greet and welcome guests with professionalism and warmth.
• Manage various guest requests, including reservations and transportation.
• Respond promptly to inquiries via phone, email, or in-person.
• Coordinate with external vendors to resolve guest issues.
• Maintain detailed records of guest preferences and requests.
• Troubleshoot and resolve guest concerns.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving abilities

Attention to detail

Tools

Reservation software

Office technology

Job description

Job Description

We are seeking a professional and guest-focused Concierge to join our team at Quercus in Gay, United States. As a Concierge, you will be the first point of contact for our guests, providing exceptional service and support to ensure their needs are met with efficiency and care. This role requires someone who is organized, detail-oriented, and committed to delivering outstanding customer experiences while managing multiple requests simultaneously.

• Greet and welcomeguests with professionalism and warmth, providing assistance with inquiries and requests
• Manage and coordinate a variety of guests requests, including reservations, transportation arrangements, dining, and activityplanning
• Respond promptly to phone, email, and in-person inquiries, ensuring all requests are documented and prioritized appropriately
• Coordinate with external vendors, service providers, and partners to fulfillrequests and resolve issues
• Maintain detailed records and databases of guest preferences,requests, and service history
• Troubleshoot and resolve guest concerns with professionalism and empathy, escalating complex issues when necessary
• Manage schedules and calendars to optimize service delivery and ensure timely follow-up on all requests
• Perform administrative tasks including correspondence, data entry, and report preparation
• Uphold the highest standards of confidentiality and discretion in all client interactions

Qualifications

• Proven customer service experience in a hospitality, corporate, or luxury service environment
• Excellent verbal and written communication skills with the ability to interact professionally with diverse clientele
• Strong organizational and time management skills with the ability to multitask and prioritize effectively
• Proficiency with computer systems, reservation software, and office technology platforms
• Problem-solving abilities and resourcefulness in addressing guests needs and concerns
• Attention to detail and accuracy in managing requests and maintaining records
• Professional demeanor with a guest-focused mindset and commitment to service excellence
• Ability to work independently and as part of a team in a fast-paced environment

Additional Information

• Part to full time position, based on experience and availability.
• Competitive hourly rate (plus tips).
• Health insurance benefits for full time employees.
• Possibility of acommodations / shared accommodations.
• Opportunity for growth within an evolving hospitality program.