Concierge PT (PM shift 4pm - 10pm)

Discovery Senior Living; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Flexible scheduling (full-time & part-

Job summary

Discovery Management Group is seeking a friendly Concierge to greet guests, residents, and staff at our Florida community. You will manage calls, messages, and general information while supporting move-ins and daily operations.

Responsibilities include reception duties, greeting residents, updating lists, coordinating appointments, and assisting the marketing team with brochures. A high school diploma and prior customer service experience are preferred.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Answers telephone and performs reception duties.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors and provides directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members; tallies meal count sheets for Dining staff.
• Updates the Resident Phone List and Roster and Move-In/Move-Out Register daily; Logs guests and sign-ins.
• Manages appointments for residents and family members (hairdresser, transportation, etc.).
• Maintains desk and entry area neat and organized.
• Distributes mail to residents, Executive Director, and department coordinators.
• Maintains resident forms for miscellaneous credits.
• Adheres to all company policies and procedures; performs other duties as assigned.

Skills

Customer service

Reception duties

Phone etiquette

Education

High school diploma or GED

Job description

About Discovery Management Group

Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide.

About Discovery Management Group

Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide.

We Offer Rewarding Career Opportunities That Include

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for a Concierge to join our team.

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

EOE D/V

JOB CODE: 1008145