Concierge Product Design Director

Capital One; Richmond (VA); On-site; USD 209,500 - 286,900; Full time

Job summary

Capital One is seeking a Product Design Director for the Concierge Products team within Experience Design. You will lead a cross‑functional design organization, shaping a differentiated vision and guiding end‑to‑end native experiences that strengthen the brand and business value.

You’ll partner with research, product, and tech leadership to drive high‑impact initiatives, raising design maturity, system usage, and customer outcomes across multiple platforms.

Qualifications

• At least 8 years of experience in a product design role.
• At least 3 years of experience leading design teams.
• Experience collaborating with product, engineering and research teams.

Responsibilities

• Lead cross-disciplinary design teams to shape product vision.
• Define and drive design strategy aligned to business goals.
• Collaborate with product, engineering, and research to deliver end-to-end experiences.
• Develop artifacts like journey maps and prototypes.

Skills

Leadership

Human-centered

Collaboration

Communication

Design systems

Figma

UX/UI

Cross-functional

Tools

Figma

Job description

Capital One is seeking a Product Design Director for the Concierge Products team within Experience Design. You will lead a cross‑functional design organization, shaping a differentiated vision and guiding end‑to‑end native experiences that strengthen the brand and business value.

You’ll partner with research, product, and tech leadership to drive high‑impact initiatives, raising design maturity, system usage, and customer outcomes across multiple platforms.