Concierge PT 1P 7P

Sr Companies; Cumming (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Sr Companies in Georgia seeks a caring and organized front desk/resident services employee to greet residents and families, answer phones, and assist with onboarding paperwork. The role requires empathy, clear communication, and adherence to HIPAA regulations.

You will collaborate with team members to ensure smooth operations, respond to resident needs promptly, and maintain a respectful, welcoming environment in the community.

Qualifications

• High school diploma or GED or equivalent.
• Language ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence.
• Reasoning ability to apply common sense to carry out detailed but uninvolved written or oral instructions.
• Computer skills: knowledge of Microsoft Office Suite.

Responsibilities

• Speaks to and interacts with residents, families, and visitors with empathy, kindness, compassion, and respect.
• Answers phone with a welcoming and inviting attitude, and always responds courteously.
• Assists in scheduling new hires for review and completion of new hire paperwork.
• Greets families and visitors, and directs them to the appropriate department head.
• Responds promptly and courteously to residents' requests for assistance including phone calls and requests from family members and visitors.
• Follows established policies and procedures, including HIPAA regulations.

Skills

Office Suite

Language Ability

Reasoning Ability

Computer Skills

Education

High school diploma or GED

Job description

Responsibilities

1. Speaks to and interacts with residents, families, and visitors while showing empathy, kindness, compassion, and respect.*
2. Answers phone with a welcoming and inviting attitude, and always responds courteously.
3. Assists in scheduling new hires for review and completion of new hire paperwork.*
4. Assists the Business Office Manager when needed.*
5. Receives and routes incoming and outgoing mail when needed.*
6. Types all correspondence as requested.*
7. Responds promptly and courteously to resident's request for assistance including phone calls and requests from family members and visitors.*
8. Greets families and visitors, ascertains the nature of their business and introduces to the appropriate department head.*
9. Answers questions to prospects regarding the community in the absence of the Sales Director.*
10. Communicates effectively in a language that each resident is capable of understanding.*
11. Ensures residents and/or responsible parties sign out when they leave the community.*
12. Follows written and verbal instructions.*
13. Practices good body mechanics and safe working habits.*
14. Observes and reports safety hazards immediately to supervisor.*
15. Demonstrates an ability to know each resident and family member by addressing by name.*
16. Knows, understands, and follows established policies and procedures in emergency situations.*
17. Works as a team player with other associates and management in accomplishing work assignments.*
18. Demonstrates a positive and respectful attitude about work issues, policies, and procedures.*
19. Demonstrates a positive and respectful attitude with residents, families, visitors, associates, and management.*
20. Complies with attendance and call‑off policy.*
21. Attends and/or participates in trainings, in‑service meetings, and mandatory meetings.*
22. Wears clean and appropriate dress per established dress code policy.*
23. Refrains from discussing resident care issues with families and visitors, and refers all inquiries to immediate supervisor.*
24. Knows, understands, and follows HIPAA regulations.*
25. Assists with the training of new employees when required.
26. Takes initiative in work, seeks out additional information, and offers solutions/suggestions.
27. Takes on special projects or assignments outside of regular duties.
28. Provides a variety of housekeeping and/or laundry duties in maintaining the community in an orderly, clean, and sanitary condition.
29. Serves and assists residents in the dining room at breakfast, lunch, and dinner if needed.
30. Perform all other reasonable duties as assigned or as requested.

Physical Demands

The employee is regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear. Frequently required to stoop, kneel, crouch or crawl and taste or smell. Occasionally required to sit and climb or balance. Must occasionally lift and/or move up to 25 pounds.

Work Environment

The employee is occasionally exposed to bloodborne pathogens.

Qualifications

• High school diploma or general education degree (GED); or less than one year related experience or training; or equivalent combination of education and experience.
• Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small‑group situations to customers, clients, and other employees of the organization.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Computer Skills: Must have knowledge of Microsoft Office Suite.