Concierge PRN

Trinity Health; Des Moines (IA); On-site; USD 19,000 - 28,000; Part time

Job summary

MercyOne Trinity Health in Des Moines is seeking a part-time Patient Experience Associate to welcome visitors and provide directions and information throughout Mercy Medical Center.

Under supervision, you will guide and transport people, support volunteers, maintain confidentiality, and contribute to a compassionate, patient-centered environment for patients, families, and staff alike.

Qualifications

• High School Diploma or equivalent.
• Mandatory Reporter abuse training within three months of hire.
• 1+ year of Customer Service experience with EI, initiative, curiosity, resourcefulness and compassion.
• Ability to read, write and speak English fluently.
• Healthcare setting experience preferred.

Responsibilities

• Creates a warm and welcoming environment for all visitors and clients.
• Models excellent customer service, interpersonal skills, and professional abilities when interacting with all persons.
• Directs, guides, accompanies and transports persons to hospital sites and provides resources and information.
• Works in a team, collaborating with professionals, patients, families and the public.
• Explains and assists with hospital policies and procedures for visitors and patients.
• Demonstrates appropriate written, verbal and nonverbal communication.
• Maintains confidentiality of patient and personnel information.
• Supports MercyOne volunteers to foster a welcoming environment and aligns with organizational values.
• Performs other secretarial/clerical functions as assigned.
• Performs other duties as assigned.

Skills

Customer service

Emotional intelligence

Communication

English fluency

Autonomy

Basic computer skills

Teamwork

Education

High school diploma

Postsecondary education preferred

Job description

Employment Type

• Part time Shift:
• Rotating Shift

Description

POSITION PURPOSE

Under the supervision of the Manager of Patient Experience, exhibits and models a welcoming, helpful and caring presence while delivering specific information, directions and assistance to patient(s), families, visitors and staff within MercyOne.

ESSENTIAL FUNCTIONS

• Creates a warm and welcoming environment for all visitors and clients.
• Models excellent customer service, interpersonal skills, and professional abilities when interacting with all persons.
• Directs, guides, accompanies and/or transports persons to various sites, locations and areas within Mercy Medical Center, along with offering resource materials and general informational assistance.
• Maintains the ability to work in a team environment and collaborate with a variety of professionals, patients and their families, coworkers, medical staff, and the public while performing general summary details.
• Explains and assists in the implementation of hospital policies and procedures for visitors, patients, and the public.
• Demonstrate appropriate and effective written, verbal, and nonverbal communication.
• Maintains confidentiality regarding all patients and personnel information.
• Supports and actively engages with MercyOne volunteers to foster a welcoming environment, enhance their experience, and ensure alignment with organizational values and goals.
• Performs other secretarial/clerical functions as assigned.
• Performs other duties as assigned.

LEADERSHIP COMPETENCIES

As a MercyOne Trinity Health Leader, the incumbent is expected to demonstrate leadership traits which support our Mission Statement and Core Values as identified below:

Mission Statement

We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values

• Reverence: We honor the sacredness and dignity of every person.
• Commitment to Those who are Poor: We stand with and serve those who are poor, especially those most vulnerable.
• Safety : We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
• Justice: We foster right relationships to promote the common good, including sustainability of Earth.
• Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
• Integrity: We are faithful to those we say we are.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent required. Postsecondary education preferred.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• 1+ year of Customer Service experience demonstrating the following: Emotional Intelligence; Proactive; Inquisitive; Resourceful; Compassionate; Ability to work autonomously; Basic computer skills;
• Ability to read, write and speak English fluently.
• Experience working in healthcare setting preferred.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Ability to comprehend and follow instructions; maintain attention and concentration for necessary periods; synthesize, coordinate, and analyze data, perform simple and repetitive tasks; maintain a work pace appropriate to given work load; perform complex and varied tasks; relate to other people beyond giving and receiving instructions; get along with co-workers and peers; understand the meaning of words and how to use them appropriately and effectively; understand and remember detailed instructions; make independent decisions or exercise judgment based on appropriate information; accept and carry out responsibility for direction, control and planning.

Hours

Rotating

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.