Concierge/Patient Representative

Sunriver Health; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job description

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full-time Concierge/Patient Representative supporting our Shirley, NY site.

Responsibilities:

1. Greets and assists patients, maintains an orderly flow of patients to service areas at the beginning of each session and answers phones.
2. Responds to any given area if called regarding disruptive patient behavior; summons police when necessary.
3. Observes patient behavior and makes general rounds of buildings floor by floor.
4. Assists Facilities Staff with ongoing work orders and tasks.
5. Properly records outside visitors in log.
6. Assists with Health Center deliveries and registers patients.
7. Covers lunch breaks as needed.
8. Trained in all aspects of Patient Representatives roles and responsibilities to cover shifts as needed.
9. Provides patient-centered care and facilitates patient access to services in a pleasant, knowledgeable, and efficient manner, communicating with a diverse population using well-developed interpersonal skills.
10. Responsible for all aspects of the registration and appointment process for patients.

Essential Duties:

1. Maintains orderly flow of patients to services and places patients in paperwork during registration process.
2. Observes patient behavior and informs Management if patients become disruptive.
3. Makes 3-5 rounds of Health Center properties/offices on a regular basis (morning, before/after lunch, end of shift).
4. Assists other facility staff as requested.
5. Able to activate and deactivate the Health Center Alarm System and assume the role of the Fire Warden.
6. Assists with daily reception activities and ensures that all processes needed for patient services are initiated.
7. Communicates effectively with team members and patients regarding all aspects of service.
8. Responsible for telephone and mail contact with patients.
9. Schedules appointments, collects fees, and explains services and charges for patient services.
10. Distributes materials to patients, including patient satisfaction cards, patient rights, and other appropriate materials.
11. Verifies all insurance and sets fees based on the sliding scale fee.

Minimum Requirements:

• Education: High School diploma/GED.
• Experience: 2-4 years.
• Preferred Skills: Bilingual in both English and Spanish (orally & written).

Job Type: Full-time

Salary: $17.25 - $19.00 per hour