Concierge Patient Coordinator

ADP, Inc.; Beverly Hills (CA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k matching

Life insurance

Disability insurance

Flexible PTO

Holidays

Training opportunities

Referral bonuses

Job summary

Beverly Hills Cancer Center in Beverly Hills, CA is seeking a Concierge Patient Coordinator to engage with high‑net‑worth patients and VIP members within our premium concierge health program. You will handle scheduling, follow‑ups and check‑ins, and serve as a liaison for concierge guests, accompanying patients through their journey and networking with our physician partners.

Healthcare front office experience is required, with EMR knowledge, excellent communication and customer service skills,

Qualifications

• Minimum of three years of patient coordination and concierge experience.
• Experience with medical terminology is required.
• Excellent communication and customer service skills.

Responsibilities

• Scheduling, follow-ups and check-ins with patients.
• Serve as liaison for concierge guests and VIP members.
• Accompany patients through their journey and onboard new members.
• Network with physician partners and maintain brand integrity.

Skills

Healthcare coordination

EMR knowledge

Customer service

Communication skills

Education

Bachelor's degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Concierge Patient Coordinator

Full Time Beverly Hills, CA, US

Salary Range: $23.00 To $35.00 Hourly

We are seeking a Concierge Patient Coordinator to engage with high‑end patients, clientele and VIP members. As a Concierge Patient Coordinator, you will have the exciting opportunity to be part of a rapidly growing, high‑end concierge health program. In addition to core patient coordinating duties, including scheduling, follow‑ups and check‑ins, the Concierge Patient Coordinator will serve as a liaison for all concierge guests. The Concierge Patient Coordinator will accompany patients through their journey, acquire new members, and network with our physician partners. As an ambassador for our brand, this person will carry a positive image of our values throughout the role, including integrity, dignity, and compassion.

We seek a professional with a combination of healthcare patient coordination experience with high net worth and VIP patients and the ability to multi‑task priorities throughout the day while being a team player. Healthcare front office experience required.

The Concierge Patient Coordinator will work closely with the front desk manager and be under the supervision of the Medical Director.

EXPERIENCE

• Minimum of three years of patient coordination and concierge experience.
• Experience with medical terminology is required.

REQUIREMENTS

• Healthcare front office experience required.
• Excellent computer skills and communication skills.
• EMR knowledge and/ or ability to learn systems quickly.
• Excellent customer service skills.

EDUCATION CERTIFICATION

• Bachelors Degree or equivalent

BENEFITS

We offer competitive salaries and a diverse blend of benefits and incentives. Benefits include:

• Health, dental, and vision insurance
• 401k matching
• Company‑sponsored life insurance
• Voluntary supplemental life insurance
• Voluntary short‑term / long‑term disability options
• Flex PTO & paid holidays
• Employee recognition programs
• Team building events & employee appreciation lunches
• Referral bonus programs
• Job training, professional development, & continued education

About the Practice and Mission

At the Beverly Hills Cancer Center, our primary goal is to cure every patient's cancer. Since we know that in many cases advanced‑stage cancers cannot be cured, our next goal is to make cancer a chronic disease, with which our patients can live and lead relatively normal lives. We accomplish our goals daily in our Los Angeles facility, which provides state‑of‑the‑art, cutting‑edge medical treatment, and caring attention to the mind, body and soul of each and every patient. With this fusion of science and caring, we aim to provide our patients with the best possible healing, and pride ourselves for being one of the best cancer treatment centers internationally.

As a private, comprehensive facility, Beverly Hills Cancer Center provides state‑of‑the‑art cancer treatment under one roof. Our facilities include an innovative radiation oncology center, a soothing and spacious infusion center, a full‑service diagnostic imaging center (with MRI, CT, PET/CT, and Bone Scan technology), and a complete, award‑winning diagnostic laboratory. We also conduct some of the world's leading clinical trials for cancer treatment right here in our facility — making ours one of the top cancer centers in Los Angeles and worldwide.

Driven by our unique model and goal to provide exceptional and personalized care, we have become the only private comprehensive cancer treatment facility in Southern California. By combining advanced treatment modalities and technologies, in a soothing environment with caring physicians and staff, we are able to provide maximum peace of mind for patients. While such things may seem like a luxury to some, here at the Beverly Hills Cancer Center we understand that a tranquil, stress‑free environment is integral to the healing process.

Beverly Hills Cancer Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience (including specific industry), education, specialty and training. This pay scale is not a promise of a particular wage.