Concierge - Part-Time - Boulder CO

Sentry Management Inc.; Arvada (CO); On-site; USD 22,000 - 30,000; Full time

Job summary

Sentry Management Inc. in Arvada seeks a friendly, professional Concierge to provide outstanding service to residents.

You will answer questions, receive packages, log deliveries, greet guests, and coordinate resident requests with gracious hospitality and timely follow-through. In this role you will maintain sign-in logs, monitor entry points, and support management with clerical tasks while upholding the company’s promises to residents and board members.

Qualifications

• Excellent communication and listening skills with residents and staff.
• Strong organizational abilities and attention to detail.
• Commitment to courteous, professional service and timely problem solving.

Responsibilities

• Greet residents and visitors in a friendly and courteous manner.
• Respond to resident requests, inquiries and concerns.
• Accept and log deliveries and notify residents of receipt.
• Maintain sign-in logs for guests and contractors.
• Perform clerical and administrative functions with accuracy and timeliness.
• Keep work areas clean and organized for efficiency.
• Responsible for key lock boxes.
• Monitor cameras, and report to Security or Management Office.
• Manage special events guest registers.
• Other duties as assigned

Skills

Communication

Customer service

Multitasking

Attention to detail

Job description

Sentry Management is an industry leader in full-service community association management. Our purpose is to nurture communities we are all proud to call home by putting our communities first, enhancing property values by supporting the board’s endeavors and improving the lifestyles of residents. Our community managers and support personnel are best-in-class, and we’ve been recognized as a National Top Workplace by USA Today for our engaged, people-centric workplace culture and employee engagement. We value diversity in all its forms and strive to create a workplace where everyone feels supported and respected.

Schedule - 5:00 pm - 12:00 am - Tuesday, Wednesday, Thursday

Summary

The Concierge provides exemplary customer service to residents by answering all questions, receiving packages, and coordinating resident requests with gracious hospitality and kindness. The Concierge is expected to embrace the honor to serve our communities, as well as demonstrate kindness, professionalism, and timely resolution in every interaction. They will also abide by the Sentry Promises made to our board members, homeowners, and fellow employees.

Responsibilities

• Greet residents and visitors in a friendly and courteous manner.
• Respond to resident request, inquiries and concerns
• Accept and log deliveries and notify residents of receipt.
• Maintain sign-in logs for guests and contractors.
• Perform clerical and administrative functions with accuracy and timeliness.
• Keep work areas clean and organized for efficiency.
• Responsible for key lock boxes.
• Monitor cameras, and report to Security or Management Office.
• Manage special events guest registers.
• Other duties as assigned

Knowledge, Skills, Abilities And Other Qualifications

• Skill in effectively communicating and listening to residents, outside resources, and other staff
• Skill in organization and placing attention on details
• Ability to provide excellent customer service creating successful relationships with residents
• Ability to utilize computer software
• Ability to prioritize and handle multiple assignments
• Ability to demonstrate a positive, upbeat, and professional demeanor
• Ability to perform duties with limited supervision

Working Environment

• This job typically operates in a lobby setting. This position will often be assisting guests in outside weather conditions throughout the day. This role routinely uses standard office equipment such as computers and phones.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Sentry Management, Inc. is an Equal Opportunity Employer.