Concierge Outpatient RN - Primary Care Excellence

SHIFT (Life); Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

SHIFT (Life) is seeking an experienced Registered Nurse (RN) to support an outpatient primary care team in the North Shore area. The role focuses on high-touch patient care, coordination, and continuity of care across physicians, care teams, and families.

The ideal candidate will have 3+ years of nursing experience in internal medicine, an active Illinois RN license, and strong customer service and communication skills. BLS/CPR certification is required, with EPIC EMR experience preferred.

Qualifications

• 3+ years of nursing experience, including internal medicine nursing tasks and phlebotomy.
• Current Illinois RN license required.
• BLS/CPR certification required; AHA certification preferred.
• EPIC EMR experience preferred.

Responsibilities

• Exhibits SHIFT's commitment to superior customer service with members.
• Supports practice operations by resolving issues and ensuring appropriate utilization of medical facilities and services.
• Protects patient PHI following HIPAA standards.
• Collaborates with physicians, care team, providers, and families to manage medical needs and continuity of care.
• Maintains accurate patient documentation in the EMR with security compliance.
• Implements and evaluates improvements to care management programs.
• Assesses and triages patient care needs via in-person and telephonic interactions.
• Administers medications and injections per state law.
• Provides information to patients and families about care, memberships, and costs.
• Performs other duties as directed by providers.

Skills

Phlebotomy

Nursing experience

Patient communication

HIPAA compliance

Customer service

Education

Illinois RN license

BSN preferred

Tools

EPIC EMR

Job description

SHIFT (Life) is seeking an experienced Registered Nurse (RN) to support an outpatient primary care team in the North Shore area. The role focuses on high-touch patient care, coordination, and continuity of care across physicians, care teams, and families.

The ideal candidate will have 3+ years of nursing experience in internal medicine, an active Illinois RN license, and strong customer service and communication skills. BLS/CPR certification is required, with EPIC EMR experience preferred.