Concierge Ops Leader & Talent Coach

Inside Real Estate; Murray (UT); On-site; USD 60,000 - 85,000; Full time

Job summary

Inside Real Estate is seeking a Concierge Manager to lead a team of 12+ Concierge and Senior Concierge professionals in Murray, Utah. You will oversee daily operations, coach staff, and drive service excellence while implementing training programs and process improvements.

The ideal candidate brings leadership experience, strong communication, and the ability to leverage technology and AI tools to optimize workflows and performance in a fast-paced environment.

Qualifications

• Self-motivated with strong accountability and organizational skills.
• Excellent time management and attention to detail.
• Strong analytical and problem-solving abilities.
• High technical aptitude with excellent written and verbal communication skills.
• Ability to work independently and make sound decisions in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a team of 12+ Concierge and Senior Concierge team members.
• Monitor daily operations to ensure service levels, quality standards, and team goals are achieved.
• Conduct new hire onboarding, coaching, regular one-on-one meetings, and performance evaluations.
• Review customer interactions and provide ongoing feedback to improve service quality.
• Create, maintain, and facilitate training materials and onboarding programs.
• Analyze team performance and identify opportunities to improve productivity and operational efficiency.
• Manage team scheduling and payroll approvals to ensure appropriate staffing coverage.
• Handle performance management, attendance, and employee development initiatives.
• Collaborate across departments to resolve escalations and improve processes.
• Leverage technology, automation, and AI tools to enhance workflows and team effectiveness.
• Review AI voice and SMS interactions and provide feedback to support continuous improvement.

Skills

Leadership and team development

Coaching and performance management

Process improvement and operational ex

Customer service and relationship mgmt

Training and facilitation

Data analysis and decision-making

Organizational and time management

Adaptability in changing env

Strong communication and interpersonal

Tech & AI for workflows

Education

Bachelor's degree

Job description

Inside Real Estate is seeking a Concierge Manager to lead a team of 12+ Concierge and Senior Concierge professionals in Murray, Utah. You will oversee daily operations, coach staff, and drive service excellence while implementing training programs and process improvements.

The ideal candidate brings leadership experience, strong communication, and the ability to leverage technology and AI tools to optimize workflows and performance in a fast-paced environment.