Concierge - On Call Position

The Point at Rockridge; Oakland (CA); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling options

Paid time off and Holidays (full-time)

Comprehensive benefit package (health,

Dental, vision, life and disability

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Integral Senior Living (ISL) in California is seeking a friendly Concierge to welcome guests, residents, and staff, manage calls, take messages, and provide general information. The role emphasizes professional communication, organization, and teamwork in a resident-focused community.

You will handle reception duties, coordinate appointments, and support dining and operations teams. A GED or high school diploma and 1–3 years of customer service are preferred; training is provided, and growth

Qualifications

• High school diploma or GED preferred.
• 1–3 years customer service experience and/or training.
• Greets guests and residents; answers inquiries and provides directions; handles messages.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors; answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members; tallies meal counts.
• Updates the Resident Phone List, Move-In/Move-Out Register, and Logs daily.
• Manages appointments for residents and family members.
• Maintains and keeps desk and entry area neat and organized.
• Distributes mail to residents and staff.
• Maintains resident forms for miscellaneous credits.
• Respects company policies and procedures; performs other duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

Integral Senior Living (ISL) proudly manages care and lifestyle-focused Independent Living, Assisted Living and Memory Care communities across California and surrounding areas serving thousands of residents and families throughout the region. Guided by our foundational “Culture Keepers”, we cultivate purpose-driven environments where residents thrive and Team Members feel valued, empowered, and supported.

As part of one of the largest senior living organizations in the nation, our communities have earned Great Place to Work® certifications from 2022–2026. At ISL, purpose fuels every role, culture inspires every team, and continuous growth shapes every career. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for a Concierge to join our team.

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Responsibilities:

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

EOE D/V