Concierge NOC Shift: Front Desk with Purpose

Sunrise Senior Living; San Mateo, Northern (CA, KY); Hybrid; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Life insurance

Disability plans

Retirement plans

Employee assistance program

Paid time off

MyFlexPay

Tuition reimbursement

Job summary

Sunrise Senior Living in San Mateo, CA is seeking a Front Desk Concierge to welcome residents, families and visitors, keep a warm, organized front desk, and assist the Sales team with inquiries. The role emphasizes hospitality, confidentiality, and teamwork in a dynamic senior living environment.

You'll support move-ins, marketing materials, appointment scheduling, and routine admin tasks while maintaining a safe and welcoming atmosphere.

Qualifications

• High School Diploma/GED
• Strong customer service and communication skills
• Organized with excellent time management and follow-through
• Comfortable multitasking in a fast-paced environment
• Proficiency in Microsoft Office and basic computer systems
• Ability to maintain professionalism and confidentiality

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth
• Answer and route calls promptly, taking accurate messages
• Provide community overviews and support the Sales team with inquiries
• Assist with move-in preparations and marketing materials
• Maintain a welcoming front desk and Bistro area
• Support recruitment efforts and administrative data entry
• Manage appointments, mail distribution, and resident rosters
• Monitor safety protocols, visitor sign-in, and emergency procedures
• Process meal tickets and assist with basic office tasks

Skills

Customer service

Communication skills

Time management

Multitasking

Confidentiality

Education

High School Diploma/GED

Tools

Microsoft Office

Basic computer systems

Job description

Sunrise Senior Living in San Mateo, CA is seeking a Front Desk Concierge to welcome residents, families and visitors, keep a warm, organized front desk, and assist the Sales team with inquiries. The role emphasizes hospitality, confidentiality, and teamwork in a dynamic senior living environment.

You'll support move-ins, marketing materials, appointment scheduling, and routine admin tasks while maintaining a safe and welcoming atmosphere.