Concierge, Multifamily

Cushman & Wakefield; Philadelphia (Philadelphia County); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

120 Hours Paid Time Off annually

40 Hours Sick Time annually

Volunteer Days

12+ Company Holidays

Parental Leave

Medical, Dental, Vision & Life

Employee Discounts Program

Learning resources

Employee Assistance Program

Job summary

Cushman & Wakefield is seeking a Concierge for a multifamily property in Philadelphia to deliver exceptional customer service to owners, residents, and vendors. You will be the face of the community, support events, and maintain open communication with management and residents.

The role requires a High School Diploma or equivalent, 1+ years of related experience, and the ability to work in a fast-paced environment while maintaining confidentiality and professional appearance.

Qualifications

• Must be able to speak, write and communicate effectively in English.
• Professional appearance and comply with dress code policy.
• Ability to cope in a fast-paced environment with minimal supervision.

Responsibilities

• Welcome resident guests and handle after-hours package pickup.
• Address resident inquiries and concerns; update logs.
• Market the property and build relationships with residents.
• Assist with on-site and off-site resident events.
• Maintain confidentiality and adhere to property guidelines.
• Answer concierge phone line and manage Community Amenities inventory.

Skills

Customer service

Communication

Professional appearance

Education

High School Diploma, GED, Trade, Technical, or Vocational school

Job description

Job Title

Concierge, Multifamily

(https://careers.cushmanwakefield.com/)

Job Description Summary

The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Concierge staff members are the face of the property and promote a sense of community.

Job Description

ESSENTIAL JOB DUTIES:

• Specific duties include, but are not limited to: welcoming resident guests, after-hours package pickup, addressing resident inquiries and concerns, updating communication logs on active buildings, etc.

• Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors and neighbors.

• Acquire a broad knowledge of the community and the surrounding area

• Build strong relationships with current and future members of the apartment community.

• Marketing the property

• Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective

• Assist with on and off-site resident events and initiatives

• Social Media posting, Blogging, and Internet Presence

• Work as part of the site team to ensure that each event is a sociable and pleasurable environment

• Answer the concierge phone line Ensure that the Community Amenities area has proper inventory

• Proactive communication with Management for issues or concerns

• Review the Activity Log and be ready to begin work at the commencement of the shift

• Maintain an appropriate level of confidentiality in regard to the residents

• Adhere to all property guidelines and standards of performance

• Maintain work area to an appropriate level of presentation

• Other duties as assigned

COMPETENCIES:

• Must be able to speak, write and communicate effectively in English

• Must maintain professional appearance and comply with prescribed dress code policy

• Ability to cope in a fast-paced environment and ability to work under minimal supervision

IMPORTANT EDUCATION

• High School Diploma, GED, Trade, Technical, or Vocational school

IMPORTANT EXPERIENCE

• 1+ years of related experience

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee must be able to travel up to 5% of the time. Travel may vary in frequency and duration. The employee must be able to demonstrate the ability to exert up to 15 pounds occasionally, and/or up to 20 pounds frequently, and/or up to 25 pounds of force constantly to lift, carry, push, pull, or move objects.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

COMPANY BENEFITS

• 120 Hours Paid Time Off annually; prorated upon hire

• 40 Hours Sick Time annually; prorated upon hire

• 2 Volunteer Days annually to give back to causes important to you and your community

• 12+ Company Holidays annually

• Paid Parental Leave to support you and your family

• Medical, Dental, Vision & Life Insurance, along with supplementary benefit options, including pet insurance, pre-tax spending accounts, and early access to pay, to support your health and wellbeing

• Company Discounts Program offering savings with many major retailers and service providers

• Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth

• Employee Assistance Program & Counseling Services offering confidential guidance and resources when you need them

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $17.00 - $20.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”