Concierge- Mott Haven (The Bronx)

The Domain Companies; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Life Insurance

Parental Leave

401(k) matching

Paid vacation

Company holidays

Annual bonus

MyDomain discounts

Volunteer days

Job summary

The Domain Companies in New York is seeking a Concierge team member who is highly customer-centric, empathetic, creative, and organized to be the primary contact for residents.

You will monitor entrances, manage the package room, assist residents with lifestyle services, and help coordinate community events. A warm demeanor and strong follow-through are essential.

Qualifications

• 1-2 years of customer service experience preferred.
• High school or GED required.
• Customer-centric with a warm demeanor, positive attitude, and impeccable follow-through.
• Ability to work independently and with a team.
• Ability to plan and prioritize efficiently and motivate/lead team members.
• Proficient with technology and basic computer skills.

Responsibilities

• Monitor entrances, exits, and all activity in front lobby; maintain visitor and vendor logs.
• Manage package room – Log, organize, and distribute packages.
• Document and communicate incidents/accidents at the property to the leadership team.
• Resolve resident issues following company policy.
• Take maintenance requests as needed.
• Provide access to the community for residents' guests and deliveries.
• Offer local knowledge and recommendations to enhance resident experiences.
• Assist in planning and promoting resident social events.
• Be proactive about problem solving and take on new initiatives as they arise.
• Support company objectives and leadership initiatives.

Skills

Customer service

Communication

Teamwork

Problem-solving

Time management

Tech savvy

Education

High school diploma or GED

Tools

Microsoft Office

Smartphones/Computers

Job description

Career Opportunities with Domain Cos Management LLC

A great place to work.

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The Domain Companies is a national real estate development and investment firm focused on making a positive and lasting social, economic, and physical impact on the communities in which we build. Domain is responsible for a diverse range of innovative projects including affordable, mixed-income and luxury apartments, condominiums, hospitality, retail, entertainment venues, and creative workspace.

Our success is a result of our community-focused approach, collective entrepreneurial spirit, and the unique skills and experience of our people. Our team stays at the forefront of our industry by striving for excellence and innovation in everything we do. The result is a dynamic environment that encourages creativity and offers the opportunity for growth and advancement.

What we’re looking for:

We are seeking a Concierge team member who is highly customer-centric, empathetic, creative, and organized. This individual will serve as the primary point for residents and should be passionate about enhancing the resident experience and local community. This position is highly visible and requires a warm demeanor, collaborative spirit, and impeccable follow-through.

We are highly entrepreneurial and look to you to be flexible yet results driven. We have tight deadlines and rely on you to meet them. While we work hard, it’s important we take time to have fun and collaborate. Culture fuels us here at Domain, that’s why we host Company volunteer days, community engagement and volunteer opportunities, and team building events such as Company outings.

What you’ll be doing:

• Monitor entrances, exits, and all activity in front lobby; maintain visitor and vendor logs.
• Manage package room – Log, organize, and distribute packages.
• Document and communicate incidents/accidents at the property to the leadership team.
• Be readily available to resolve any problems or dissatisfaction of the residents, within company policy.
• Take maintenance requests, as needed.
• Hand out team member business cards and gather information for follow up (after office hours only).
• Provide access to the community for resident’s guests, deliveries, and other special requests from management and/or residents with prior written approval.
• Provide firsthand knowledge of the local area and our community. Make recommendations about activities, local businesses, and services to ensure residents and guests have a positive experience that meets their needs.
• Accommodate residents with lifestyle services that tailor to their needs like grocery, flower and furniture deliveries, utility assistance, transportation services, dinner reservations, dry cleaning, house cleaning, car washing, etc.
• Assist in planning, coordinating, and promoting resident social events.
• Be proactive about solving problems, even if it’s outside of your area, and be ready to take on additional initiates and responsibilities as they emerge.
• Seek out opportunities to be a leader and do everything you can to help the company achieve its larger objectives.

Skills, Experience, and Qualifications Required:

• 1-2 years of customer service experience preferred.
• High school or GED required.
• Customer-centric with a warm demeanor, positive attitude, and impeccable follow-through.
• Ability to work independently and with a team.
• Ability to plan and prioritize efficiently and motivate/lead team members.
• Ability to work in a fast-paced environment and complete multiple tasks with simultaneous deadlines/interruptions.
• Strong written and oral communication and problem-solving skills.
• Knowledge of the city; knowledge of the local transportation options to include public and private transportation options.
• Technically savvy with technology, i.e. smartphones and computers.
• Computer proficiency included but not limited to Microsoft Office.

Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• May occasionally involve stooping, kneeling, or crouching.
• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
• Involves manual dexterity for using a keyboard, mouse, and other office equipment.
• May involve moving or lifting items at or about 40 pounds.

Work Hour Requirements:

Friday, Saturday, Sunday 2pm-10:30pm shift & Monday, Tuesday 10pm-6:30am shift. Wednesday & Thursday off

• Ability to work a flexible schedule based on company needs.
• Regular, dependable attendance and punctuality.

Company Benefits:

• Health and wellness benefits with 4 different plan offerings.
• Company-paid Life Insurance and Short-Term Disability.
• Paid Parental Leave Program (up to 8 weeks of 100% pay).
• 401(k) matching program (up to 4%).
• 10 days of paid vacation, 7 sick days, and 10 company holidays annually.
• Competitive compensation with annual bonus potential.
• Fun extracurricular activities and perks.
• MyDomain discounts at local businesses.
• 2 Volunteer days and an annual community day where we get to give back, together!

This job description is not all-inclusive. The Domain Companies reserves the right to amend this job description at any time. The Domain Companies is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.