Concierge - Massachusetts Court

greystar; Washington; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Paid Time Off

Paid Sabbatical after 10 years

401(k) with Company Match

Parental Leave

Employee Assistance Program

Job summary

Greystar in Washington state is seeking a friendly front-desk/service coordinator to greet residents and guests, route calls, and support daily office operations.

You will manage scheduling for guest suites, move-ins/outs, and amenities, handle packages, and assist with resident activities, building relationships with local vendors, while working in a dynamic live-in community environment.

Responsibilities

• Greet prospects and residents entering the office/leasing area and assist with service requests.
• Answer phone calls, route to appropriate team member, and assist with callbacks.
• Manage guest suite schedule to coordinate move-ins/outs and monitor loading dock/elevator schedules.
• Ensure clubhouse amenities are in tour condition each morning prior to leasing office opening.
• Handle all package deliveries and notify residents within 24 hours.
• Maintain logs for equipment rentals, dry cleaning, and other services.
• Assist the community team with scheduling and organizing resident activities and programs.
• Keep a local-area information guide and maintain vendor relationships for concierge services.

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. visit www.greystar.com .

JOB DESCRIPTION SUMMARY

Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources.

JOB DESCRIPTION

Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.

Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.

Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move‑ins and move‑outs.

Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.

Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.

Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.

Assists the community team with scheduling, planning and organizing resident activities and programs.

Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Physical Demands:

Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.

Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).

Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.

Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends and holidays.

The hourly range for the position is $19.00 - $20.00

Additional Compensation :

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

Corporate Positions : In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

Onsite Property Positions : In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.