Concierge (IL) - Weekend

QSL Management; Town of Florida (NY); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

QSL Management is seeking a friendly Concierge for Dogwood Terrace by Barclay House in our senior living community. You will greet residents, families and guests, answer calls, assist with tours, admissions, events and daily operations while keeping a welcoming, professional environment.

The weekend shift (Saturday and Sunday, 11am–7:30pm) requires excellent hospitality, organization and teamwork to support the Executive Director and General Manager.

Qualifications

• Two years general office experience, including reception.
• Experience working with the older adult population preferred.
• Professional and polished with proper grammar skills and a pleasant voice tone.
• Excellent interpersonal, organizational, time management and oral/written skills.
• Ability to work in team environment and handle interruptions.
• Must be attentive to details, able to multi-task and work with multiple interruptions.
• Basic knowledge with Microsoft Word (preferred).
• Basic knowledge with Microsoft Excel (preferred).
• Ability to work flexible schedules in 24-hour operation including weekends and holidays as requested.

Responsibilities

• Stands, greets and assists residents, family members, guests, vendors and prospects as they enter. Ensures hospitality station is ready with coffee, cold drinks.
• Answers telephone, including transferring, taking messages, utilizing on-hold function and paging. Directs inquiries to the right person.
• Assists with hospitality services as needed and/or directed by General Manager or Manager-On-Duty.
• Assists residents and family members during the admission process.
• Provides tours to prospects and assists with marketing efforts as directed by the Executive Director.
• Delivers and distributes mail to residents and department directors.
• Assists in the dining room and during special events as requested by the Executive Director.
• Assists with activities as directed by the Executive Director.
• Maintains company dress code and promotes a professional image.
• Supports the General Manager with general administrative functions, such as filing.
• Performs all other duties which support the programs and services of the Community.

Skills

Hospitality

Phone etiquette

Customer service

Teamwork

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Job description

Description

QSL Management is a fast-growing senior living company with ample opportunities for advancement. Our mission is to provide seniors with luxurious and comfortable resort-style homes while promoting wellness, security, longevity, family, joy, and self-worth. We believe in fostering an environment in which our team members can grow and thrive, and we are looking for leaders who exemplify our core values of Excellence, Compassion, Respect, Leadership, Integrity, Safety, & Joy. We are looking for team members who want to serve others.

We offer a competitive wage and an excellent benefits package. Plus, we have a great work environment where you can make a difference in the lives of older adults.

We are currently looking for a Concierge for Dogwood Terrace by Barclay House

Shift: Saturday & Sunday, 11a - 7:30p

Primary Responsibilities of the Front Desk Concierge

• Stands, greets and assists residents, family members, guests, vendors and prospects as they enter. Ensures hospitality station is ready with coffee, cold drinks. Offers a high level of hospitality to all guests and employees.
• Answers telephone, including transferring, taking messages, utilizing on-hold function and paging. Insures each phone and in-person inquiry is directed to the right person and not to voicemail. Adheres to the community phone etiquette policy.
• Assists with hospitality services as needed and/or directed by General Manager or Manager-On-Duty.
• Assists residents and family members during the admission process.
• Provides tours to prospects and assists with marketing efforts as directed by the Executive Director.
• Delivers and distributes mail to residents and department directors.
• Assists in the dining room and during special events as requested by the Executive Director.
• Assists with activities as directed by the Executive Director.
• Maintains company dress code, wears identification badge and promotes a positive and professional image.
• Supports the General Manager by assisting with general administrative functions, such as filing.
• Performs all other duties which support the programs and services of the Community.
• Adheres and supports the policies and procedures of QSL Management.
• Ensures Lobby is clean, appealing and in good order. Reports maintenance issues to the General Manager.

Requirements

Education/Experience

• Must have a caring heart, willing to serve others
• High School Diploma/GED
• Two years general office experience, including reception experience.
• Experience working with the older adult population (preferred)
• Professional and polished with proper grammar skills and pleasant voice tone.
• Excellent interpersonal, organizational, time management and oral/written skills
• Ability to work in team environment.
• Must be attentive to details, able to multi-task, and work with multiple interruptions.
• Basic knowledge with Microsoft Word (preferred).
• Basic knowledge with Microsoft Excel (preferred).
• Ability to work flexible schedules in 24-hour operation including weekends and holidays as requested.