Concierge, Hope Lodge - Friday & Saturday (3:00pm - 11:00pm)

American Cancer Society, Inc.; Burlington (VT); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Retirement benefits

Wellness programs

Professional development

Job summary

The American Cancer Society, Inc. in Vermont seeks a friendly Concierge to be the first point of contact for guests, manage front desk operations, and ensure a welcoming, safe environment.

You will greet guests, handle check-in/out, provide information about lodge amenities and community resources, coordinate transportation, respond to inquiries and emergencies, and help maintain records and front desk organization. Availability for evenings and weekends is required.

Qualifications

• High School Diploma or equivalent; hospitality/customer service training is a plus.
• Previous hospitality/guest services experience preferred.
• Minimum 1 year of customer service experience.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Skills

Strong communication

Multitasking

Customer service

Problem-solving

Flexible hours

Education

High School Diploma or Equivalent

Hospitality/customer service training a plus

Tools

Microsoft Office

Multi-line phone systems

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

Pay rate: $20.00/hr.

Schedule: Friday and Saturday (3:00pm - 11:00pm)

This role is also eligible for shift differential pay for hours worked outside of the regular day shift:

• Shift Differential Pay: 10% — Monday through Friday, for hours worked between 6:00 PM - 12:00AM
• 15% — Saturday and Sunday, for hours worked on weekends between 5:30AM - 12:00AM

ESSENTIAL FUNCTIONS:

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

EXPERIENCE/QUALIFICATIONS:

• High School Diploma or Equivalent Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY:

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

TRAVEL REQUIREMENTS: Minimal travel required.

PHYSICAL REQUIREMENTS: The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests. Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation. Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions. The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

• paid time off policy
• medical
• dental
• retirement benefits
• wellness programs
• professional development programs

Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

We are a proud equal opportunity employer.

At the American Cancer Society, our employees are the soul of our lifesaving mission to save lives.

Our employment opportunities are as diverse as our people and include every discipline found in other business enterprises.

As an organization, we adhere to a set of core values that help inform all our decisions.

But what really sets us apart is that the work we do has global impact -- and every passionate, dedicated American Cancer Society team member contributes to each groundbreaking achievement we make.