Concierge, Hope Lodge - Friday & Saturday (3:00pm - 11:00pm)

American Chemical Society; Burlington (VT); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement plan

Wellness programs

Professional development

Job summary

American Cancer Society in Burlington, VT is seeking a part-time Concierge to greet guests, manage check-in/out, and coordinate transportation while providing friendly, helpful service in a fast-paced setting.

The role emphasizes clear communication, multitasking, and strong customer service skills, with evening and weekend hours and potential shift differentials as noted.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and multitask.
• Proficiency in Microsoft Office and multi-line phone systems.
• Excellent customer service and problem-solving skills.
• Ability to work flexible hours including evenings/weekends.

Responsibilities

• Greet guests and manage check-in and check-out procedures (30%).
• Provide information about lodge amenities and community resources (20%).
• Coordinate transportation and EMPOWER Program services and schedules (15%).
• Respond to guest requests, concerns, and emergencies (15%).
• Maintain organized front desk area and accurate guest records (10%).
• Monitor lobby security and implement safety protocols (10%).

Skills

Communication skills

Multitasking

MS Office

Phone systems

Customer service

Problem solving

Flexible hours

Education

High school diploma

Hospitality/customer service training

Tools

MS Office

Job description

At the American Cancer Society, we’reworking to end cancer as we know it, for everyone.Our employees and 1.3 million volunteersare raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

Pay rate: $20.00/hr.

Schedule: Friday and Saturday (3:00pm - 11:00pm)

This role is also eligible for shift differential pay for hours worked outside of the regular day shift:

Shift Differential Pay:

• 10% — Monday through Friday, for hours worked between 6:00 PM - 12:00AM
• 15% — Saturday and Sunday, for hours worked on weekends between 5:30AM - 12:00AM

ESSENTIAL FUNCTIONS:

• Greet guests and manage check-in and check-out procedures (30%)

• Provide information about lodge amenities and community resources (20%)

• Coordinate transportation & EMPOWER Program services and schedules (15%)

• Respond to guest requests, concerns, and emergencies (15%)

• Maintain organized front desk area and accurate guest records (10%)

• Monitor lobby security and implement safety protocols (10%)

EXPERIENCE/QUALIFICATIONS:

• High School Diploma or Equivalent

• Additional education or training in hospitality management or customer service is a plus.

• Previous experience in hospitality, guest services, or a related field is preferred.

• Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY:

• Strong communication and interpersonal skills

• Ability to work independently and multitask

• Proficiency in Microsoft Office and multi-line phone systems

• Excellent customer service and problem-solving skills

• Ability to work flexible hours including evenings/weekends

TRAVEL REQUIREMENTS:

• Minimal travel required

PHYSICAL REQUIREMENTS:

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.

• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.

• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.

• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.