Concierge, Hope Lodge (Day Shift, Sun-Wed)

American Cancer Society; Boston (MA); Vor Ort; USD 22.000 - 32.000; Vollzeit

Benefits dieser Stelle

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Zusammenfassung

The American Cancer Society in Boston is seeking a friendly Concierge to be the first point of contact for guests, manage front desk operations, and ensure a welcoming and safe environment. This role handles check-in/out, inquiries, and coordinates transportation.

The position offers $19.50 per hour, Sunday through Wednesday shifts from 7:30 AM to 4:00 PM, with regular hospitality responsibilities and opportunities to support guests and volunteers.

Qualifikationen

• High School Diploma or Equivalent.

Aufgaben

• Greet guests and manage check-in and check-out procedures.
• 1Provide information about lodge amenities and community resources.
• 2Coordinate transportation and EMPOWER Program services and schedules.
• 3Respond to guest requests, concerns, and emergencies.
• 4Maintain organized front desk area and accurate guest records.
• 5Monitor lobby security and implement safety protocols.

Kenntnisse

Strong communication

Interpersonal skills

Independent multitasking

Customer service excellence

Flexible hours

Ausbildung

High School Diploma or Equivalent

Hospitality/customer service training a plus

Tools

Microsoft Office

Multi-line phone systems

Jobbeschreibung

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

The Pay for this position is $19.50/hour

Days: Sunday–Wednesday

Shift:7:30 AM–4:00 PM

ESSENTIAL FUNCTIONS:

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

EXPERIENCE/QUALIFICATIONS:

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY:

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

TRAVEL REQUIREMENTS:

• Minimal travel required

PHYSICAL REQUIREMENTS:

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.