Concierge, Hope Lodge

American Cancer Society; Omaha (NE); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Job summary

The American Cancer Society is seeking a friendly Front Desk Guest Services Associate to greet guests, check in/out, provide information about lodge amenities, and coordinate transportation and EMPOWER Program services.

You will respond to guest requests, maintain records, and support safety and lobby operations. Strong communication, multitasking, and experience in customer service are required; evenings and weekends flexibility is needed.

Qualifications

• High School Diploma or equivalent required.
• Additional education or training in hospitality management or customer service is a plus.
• Minimum 1 year of customer service experience preferred.

Responsibilities

• Greet guests and manage check-in/check-out procedures (30%).
• Provide information about lodge amenities and community resources (20%).
• Coordinate transportation & EMPOWER Program services and schedules (15%).
• Respond to guest requests, concerns, and emergencies (15%).
• Maintain organized front desk area and accurate guest records (10%).
• Monitor lobby security and implement safety protocols (10%).

Skills

Communication skills

Interpersonal skills

Multitasking

Flexible hours

Customer service

Education

High School Diploma or equivalent

Hospitality/customer service training a plus

Tools

Microsoft Office

Multi-line phone system

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

ESSENTIAL FUNCTIONS:

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

EXPERIENCE/QUALIFICATIONS:

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY:

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

TRAVEL REQUIREMENTS:

• Minimal travel required

PHYSICAL REQUIREMENTS:

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be requiredduring guest interactions.
• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

We are a proud equal opportunity employer.