Concierge, Hope Lodge

American Cancer Society, Inc.; Omaha (NE); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Résumé du poste

The American Cancer Society, Inc. is seeking a Concierge to be the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe environment. You will assist with check-in/out, respond to inquiries, and coordinate transportation and program services.

Ideal candidates have excellent communication, customer service experience, and the ability to work flexible hours including evenings and weekends in a fast-paced setting.

Qualifications

• High School Diploma or equivalent is required.
• Hospitality management or customer service training is a plus.
• Previous hospitality or guest services experience preferred.
• Minimum 1 year of customer service experience.

Responsabilités

• Greet guests and manage check-in/out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Connaissances

Communication

Multitasking

MS Office

Phone systems

Customer service

Flexible hours

Formation

High School Diploma

Hospitality/customer service training

Outils

Microsoft Office

Multi-line phone systems

Description du poste

At the American Cancer Society, we'reworking to end cancer as we know it, for everyone.Our employees and 1.3 million volunteersare raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

At the American Cancer Society, we'reworking to end cancer as we know it, for everyone.Our employees and 1.3 million volunteersare raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

ESSENTIAL FUNCTIONS

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

EXPERIENCE/QUALIFICATIONS

• High School Diploma or Equivalent
• A dditional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

TRAVEL REQUIREMENTS

• Minimal travel required

PHYSICAL REQUIREMENTS

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants.