On-Call Concierge, Hope Lodge

American Cancer Society; Dallas (TX); On-site; USD 26,000 - 29,000; Full time

Job summary

The American Cancer Society in Dallas is seeking a Concierge to greet guests, manage the front desk, and coordinate transportation. This on-call role supports visitors and staff, with shifts including daytime, evenings, and occasional overnights. Flexibility and strong communication are essential.

Responsibilities include answering inquiries, maintaining records, and ensuring a safe, welcoming environment. Candidates should have a high school diploma and at least one year in customer service;

Qualifications

• High School Diploma or Equivalent.
• Minimum 1 year of Customer Service Experience.
• Experience in hospitality or guest services is a plus.
• Ability to work flexible shifts, including evenings and weekends.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Provide information about lodge amenities and resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests and emergencies.
• Maintain front desk area and guest records.
• Monitor lobby security and safety protocols.

Skills

Strong communication

Interpersonal skills

Multitasking

Customer service

Flexibility

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Multi-line phone system

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

This is an on-call, as-needed position. Hours are not guaranteed and will vary based on staffing needs, including planned PTO coverage, call-offs, and other absences.

Candidates with broad availability are strongly preferred.

Coverage may include daytime shifts (approximately 7:30 AM–4:00 PM), evening shifts (approximately 4:00 PM–11:00 PM), and occasional overnight shifts. Weekend availability is required.

Most planned coverage is scheduled approximately two weeks in advance; however, candidates should also have some flexibility to accept occasional shifts with less than 24 hours' notice due to unexpected call-offs.

The pay rate will be $19.50/hr.

ESSENTIAL FUNCTIONS:

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

EXPERIENCE/QUALIFICATIONS:

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY:

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

TRAVEL REQUIREMENTS:

• Minimal travel required

PHYSICAL REQUIREMENTS:

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

The starting rate is $XX to $XX. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.