Concierge - Full Time

The Arlington of Naples; Naples (FL); On-site; USD 20,457 - 29,136; Full time

Job summary

The Arlington of Naples is seeking a hospitality-focused Concierge to provide front desk customer service to residents and visitors. The role is full time, Monday to Friday, 8:00am to 4:00pm, with starting pay at $18/hr commensurate with culinary experience.

You will greet visitors, answer phones, manage mail, coordinate transportation, and handle resident work requests, all while maintaining a high level of professionalism and discretion. Prioritizing customer service and teamwork is essential.

Qualifications

• Excellent verbal communication skills.
• Ability to work well in a team.
• Strong computer skills and proficiency with telephone systems.
• Willingness to work flexible hours including weekends and evenings.
• Ability to stay calm and organized in stressful situations.
• Strong multitasking and organizational skills.
• Attention to detail and discretion in handling information.
• Customer service focused with problem-solving skills.
• Experience in vendor relations is a plus.

Responsibilities

• Greet residents, visitors and staff in a warm, professional manner.
• Direct calls to appropriate contacts and relay messages promptly.
• Manage mail and package intake and distribution.
• Coordinate transportation requests and follow up for fulfillment.
• Receive, document, and assign work requests from residents and team members.

Skills

Verbal communication

Teamwork

Computer skills

Telephone system

Flexible hours

Calm under pressure

Multitasking

Attention to detail

Discretion

Customer service

Research skills

Problem solving

Vendor relations

Job description

When you work at The Arlington, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

The Arlington of Naples is recruiting for a hospitality focused Concierge to join our team! This position provides front desk customer service to residents and visitors.
Full time, Monday - Friday, 8:00am - 4:00pm
Starting at $18/hr. - commensurate with fine culinary experience.

Here are a few of the daily responsibilities of a Concierge:

• Greets visitors to the community in a prompt and gracious manner. Determine the purpose of the visit, contact the appropriate party, and makes the visitor comfortable while they wait.
• Answers and directs all incoming phone calls to the appropriate person and/or take and distribute messages promptly and accurately.
• Manages incoming and outbound mail. Accepts and logs packages.
• Accepts and communicates transportation requests and follows up to ensure that they are fulfilled.
• Accepts, documents, and distributes work requests from residents and team members and follows up to ensure they are responded to in a timely manner.

Here are a few of the qualifications we need you to have:

• Must have excellent verbal skills and communication abilities.
• Ability to work effectively within a team-based environment.
• Must have excellent computer skills.
• Ability to efficiently operate telephone system.
• Ability to work flexible hours including weekends and evenings.
• Ability to handle stressful situations while maintaining a calm, efficient demeanor.
• Efficient multitasking and organizational skills
• Attention to detail
• Discretion
• Customer service skills
• Research skills
• Problem-solving skills
• Vendor relations skills

HOSPITALITY FOCUS: The Community fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees and guests warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We strive to anticipate resident, employee and guest needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We embrace and value our differences.
7. We make residents, employees and guests feel important.
8. We ask “Is there anything else I can do for you?”
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.

Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu and COVID-19 vaccine status.

Background Screening Requirement: This position requires background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit: https://info.flclearinghouse.com.

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