Concierge - Full Time

Bellingham at West Chester; Naples (FL); On-site; USD 23,419 - 27,552; Full time

Job summary

The Arlington of Naples is seeking a hospitality-focused Concierge to provide front desk service to residents and visitors. This full-time role runs Monday to Friday, 8:00am - 4:00pm, with starting pay at $18/hr, commensurate with experience in fine dining and guest services.

The Concierge will greet guests, handle calls, manage mail, coordinate transportation, and log/service resident requests while maintaining a professional, courteous demeanor.

Qualifications

• Excellent verbal communication and professional demeanor.
• Team-based collaboration and guest-facing service.
• Proficient computer skills and switchboard/phone system operation.

Responsibilities

• Greet residents and visitors warmly and redirect as needed.
• Answer and direct incoming calls promptly to appropriate staff.
• Manage mail and packages and log deliveries.
• Coordinate transportation requests and ensure fulfillment.
• Document and follow up on resident/work requests in a timely manner.

Skills

Verbal communication

Teamwork

Computer skills

Telephone system

Flexible hours

Stress management

Multitasking

Attention to detail

Discretion

Customer service

Research skills

Problem solving

Vendor relations

Tools

Telephone system

Job description

When you work at The Arlington, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

The Arlington of Naples is recruiting for a hospitality focused Concierge to join our team! This position provides front desk customer service to residents and visitors.
Full time, Monday - Friday, 8:00am - 4:00pm
Starting at $18/hr. - commensurate with fine culinary experience.

Here are a few of the daily responsibilities of a Concierge:

• Greets visitors to the community in a prompt and gracious manner. Determine the purpose of the visit, contact the appropriate party, and makes the visitor comfortable while they wait.
• Answers and directs all incoming phone calls to the appropriate person and/or take and distribute messages promptly and accurately.
• Manages incoming and outbound mail. Accepts and logs packages.
• Accepts and communicates transportation requests and follows up to ensure that they are fulfilled.
• Accepts, documents, and distributes work requests from residents and team members and follows up to ensure they are responded to in a timely manner.

Here are a few of the qualifications we need you to have:

• Must have excellent verbal skills and communication abilities.
• Ability to work effectively within a team-based environment.
• Must have excellent computer skills.
• Ability to efficiently operate telephone system.
• Ability to work flexible hours including weekends and evenings.
• Ability to handle stressful situations while maintaining a calm, efficient demeanor.
• Efficient multitasking and organizational skills
• Attention to detail
• Discretion
• Customer service skills
• Research skills
• Problem-solving skills
• Vendor relations skills

HOSPITALITY FOCUS: The Community fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees and guests warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We strive to anticipate resident, employee and guest needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We embrace and value our differences.
7. We make residents, employees and guests feel important.
8. We ask “Is there anything else I can do for you?”
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.

Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu and COVID-19 vaccine status.

Background Screening Requirement: This position requires background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit: https://info.flclearinghouse.com.

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