Concierge for Physicians

Hudson Regional Hospital; Secaucus (NJ); On-site; USD 22,000 - 24,000; Full time

Job summary

University Hospital in Secaucus, NJ is seeking a Concierge for Physicians Coordinator to provide administrative, scheduling, and referral coordination support for physicians. The role acts as liaison among physicians, patients, and hospital departments to ensure timely communication and excellent patient service.

The position may operate in the Call Center and at affiliated physician practices, coordinating schedules, managing referrals, and handling confidential patient information in a

Qualifications

• Bilingual English/Spanish required.
• Knowledge of medical terminology is preferred.
• Experience in healthcare scheduling or physician support is preferred.
• Excellent customer service skills are essential.

Responsibilities

• Coordinate physician schedules, referrals, and patient appointments.
• Schedule, reschedule, and cancel appointments as needed.
• Communicate scheduling updates to physicians, patients, and departments.
• Maintain accurate referral and appointment records.
• Monitor referral status and assist with patient follow-up.
• Serve as a point of contact between physicians and hospital departments.
• Assist with referrals, authorizations, imaging requests, and administrative tasks.
• Utilize ECW and other systems to verify and update patient information.
• Maintain confidentiality and HIPAA compliance.

Skills

Bilingual EN/ES

Medical terminology

Healthcare scheduling

Customer service

EMR systems

Communication skills

Mainframe computer experience

Education

High School Diploma or equivalent

Tools

ECW

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Development Full Time Non Union Service Secaucus University Hospital, Secaucus, NJ, US

30+ days ago Requisition ID: 3339

Salary Range: $22.00 To $24.00 Annually

Job Description

POSITION TITLE: Concierge for Physicians Coordinator

REPORTS TO: Call Center Manager and Concierge Supervisor

DEPARTMENT: Marketing

FLSA STATUS: Non-Exempt

Position Summary

The Concierge for Physicians provides administrative, scheduling, and referral coordination support for physicians. This role serves as a liaison between physicians, patients, and hospital departments to ensure timely communication, efficient scheduling, and exceptional patient service.

Work Location

The Concierge for Physicians may be assigned to work within the Call Center and/or at affiliated physician practice locations as needed to support operational and physician needs.

• Coordinate physician schedules, referrals, and patient appointments.
• Schedule, reschedule, and cancel appointments as needed.
• Communicate scheduling updates to physicians, patients, and departments.
• Maintain accurate referral and appointment records.
• Monitor referral status and assist with patient follow-up.
• Serve as a point of contact between physicians and hospital departments.
• Assist with referrals, authorizations, imaging requests, and administrative tasks.
• Utilize ECW and other systems to verify and update patient information.
• Maintain confidentiality and HIPAA compliance.

Qualifications

Must be fluent in English and Spanish

Must have basic experience with main frame computers

• Knowledge of medical terminology
• Healthcare scheduling, physician support, or administrative experience preferred.
• Experience with ECW or other EMR systems preferred.
• Must have excellent customer service skills

Education, Experience and Certification/Licensure Requirements

High School Diploma or equivalent required.
Must have basic experience with main frame computers

Core Competencies

Physician Relationship Management, Customer Service Excellence, Communication, Organization, Teamwork, Accountability, Problem Solving, HIPAA Compliance, Professionalism.