Concierge for Luxury Waterfront Condominium Complex

MONTRO PROTECTION SERVICES; Florida; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training opportunities

Supportive work environment

Job summary

MONTRO PROTECTION SERVICES is seeking a Concierge for an exclusive condominium facility in Florida. You will be the first point of contact for residents and visitors, delivering outstanding service and ensuring a welcoming experience.

Prior security or hospitality experience is a plus. The role includes front-desk duties, coordination of resident requests, and collaboration with security to maintain a safe, polished environment. Training opportunities are offered.

Qualifications

• Experience in customer service or hospitality helps.
• Strong interpersonal and communication skills are essential.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with MS Office and property management software is a plus.

Responsibilities

• Greet residents and visitors with a warm, friendly demeanor and address inquiries promptly.
• Assist residents with requests such as transportation, appointments, packages, and reservations.
• Keep the front desk organized and presentable at all times.
• Monitor access to the condominium facility and verify authorization.
• Collaborate with security to maintain a safe environment and report concerns.

Skills

Customer service

Interpersonal skills

Communication

Organization

Multitasking

Tools

MS Office

Property management systems

Job description

Job Description

Job Description

We are currently seeking a friendly, professional, and customer-focused individual to join our team as a Concierge at an exclusive condominium facility.

As a Concierge, you will be the first point of contact for residents and visitors, providing exceptional service and ensuring a pleasant experience.

Previous experience as a security guard is a plus, as it will contribute to maintaining a safe and secure environment. If you have excellent interpersonal skills, a proactive approach to customer service, and a keen eye for detail, we invite you to apply for this position.

Responsibilities:

• Greet residents and visitors with a warm and friendly demeanor, providing exceptional customer service and addressing inquiries or concerns promptly.
• Assist residents with various requests, such as arranging transportation, scheduling appointments, receiving packages, and making reservations.
• Maintain an organized front desk area, ensuring it is clean and presentable at all times.
• Monitor access to the condominium facility, ensuring only authorized individuals enter the premises.
• Collaborate with security personnel to maintain a safe environment, reporting any suspicious activities or security breaches.
• Maintain a logbook of activities, including deliveries, guest arrivals, and other relevant information.
• Provide directions and assistance to residents and visitors, ensuring they feel welcomed and valued.
• Stay informed about local events, attractions, and services to provide recommendations and assist residents with their needs.
• Assist with administrative tasks, such as answering phone calls, sorting mail, and maintaining records.
• Foster positive relationships with residents, staff, and contractors, ensuring a harmonious and inclusive community atmosphere.

Requirements:

• Previous experience in a customer service or hospitality role, preferably in a condominium or luxury residential environment.
• Security guard experience is a plus, as it contributes to an understanding of safety and security protocols.
• Exceptional interpersonal and communication skills, with the ability to interact effectively with residents, visitors, and colleagues.
• Strong problem-solving skills, with the ability to handle complaints or conflicts in a calm and professional manner.
• Excellent organizational skills and attention to detail, ensuring accuracy and efficiency in administrative tasks.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using computer systems and software, such as MS Office and property management systems.
• Professional appearance and demeanor, with a friendly and approachable attitude.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• High level of integrity, reliability, and a commitment to maintaining confidentiality.

• We offer competitive compensation, training opportunities, and a supportive work environment dedicated to the satisfaction of our residents.