Concierge - Europe

Ultimate Jet Vacations; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Ultimate Jet Vacations is expanding its Europe team and seeks a detail-oriented Concierge - Europe to support luxury travel advisors and ensure smooth bookings for clients. You will build itineraries, coordinate excursions, and perform quality checks from pre-booking to final documents, delivering a seamless European travel experience for high-end clients.

Ideal candidates have 2+ years in luxury travel, native English, and experience with reservation systems, with a passion for flawless

Qualifications

• 2+ years of luxury travel experience, with knowledge of the European tourism landscape.
• Native English fluency, both written and spoken, with excellent email etiquette.
• Experience using Google Drive and other reservation management systems.
• Detail-oriented with a passion for managing intricate bookings and travel logistics.
• Strong interpersonal and customer service skills with a service-first mindset.

Responsibilities

• Build itineraries to UJV Europe standards and act as main client contact post-booking; manage inquiries.
• Coordinate personalized travel arrangements with the Luxury Travel Advisor.
• Perform quality checks on flights, accommodations, transfers; deliver final documents.
• Maintain a service-first mindset, address client requests efficiently.
• Keep travel guides and vendor databases up-to-date to enhance experiences.
• Perform additional tasks assigned by the manager.

Skills

Luxury travel experience

English fluency

Google Drive

Attention to detail

Customer service

Tools

Reservation management systems

Job description

Who is UJV?

Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.

We are the luxury travel advisor’s right hand. How?

• UJV is a team of travel experts that advises and supports luxury travel advisors worldwide.

• We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.

• We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.

• We offer an experience-centered service based on passion, expertise, integrity

• and attention to detail.

• We are willing to do the hard work in order to see our clients shine.

Role Mission:

Our Europe team is growing, and we're looking for a detail-oriented and proactive Concierge - Europe to join us! This role plays a critical part in creating unforgettable travel experiences by supporting our luxury travel advisors and ensuring smooth bookings and services for our clients. Your expertise will directly contribute to seamless European travel itineraries, from pre-booking through final quality checks.

You Will:

• Pre-Booking & Confirmation: Build itineraries to UJV Europe standards and act as the main client contact post-booking. Provide essential travel details (guides, packing lists, visas) and manage client inquiries via email and phone to ensure prompt, accurate resolution.

• Concierge Services: Work alongside the Luxury Travel Advisor to coordinate personalized travel arrangements, including excursions, transfers, dining, spa treatments, and other itinerary specializations. Ensure all bookings align with client preferences and update itineraries as needed.

• Quality Control: Perform multiple quality checks on all bookings (flights, accommodations, transfers) to ensure accuracy and a smooth guest experience. Prepare and deliver final travel documents to clients or advisors.

• Service-First Approach: Maintain a service-first mindset, staying up-to-date with travel recommendations and ensuring every client request is addressed efficiently to meet or exceed expectations.

• Project & Document Management: Keep travel guides, vendor databases, and additional resources like dining guides up-to-date, contributing to enhanced client experiences and maintaining service excellence.

• Perform additional tasks assigned by the manager and/or their designees.

You Have:

• 2+ years of luxury travel experience, with strong knowledge of the European tourism landscape.

• Native English fluency, both written and spoken, with excellent email etiquette.

• Experience using Google Drive, and other reservation management systems.

• Detail-oriented, with a passion for managing intricate bookings and travel logistics.

• Strong interpersonal and customer service skills, with a service-first mindset.