Concierge - Driver, Hope Lodge

American Cancer Society, Inc.; United States; On-site; USD 25,000 - 29,000; Full time

Job summary

The American Cancer Society, Inc. seeks a dedicated Concierge-Driver for Hope Lodge to provide safe, courteous transportation and guest services.

You will assist with front desk duties, greet guests, and coordinate timely rides to medical appointments and local resources while keeping vehicle readiness and records up to date. Daily duties include operating lodge vehicles, performing safety checks, and supporting guest services.

Qualifications

• High School Diploma or Equivalent.
• Valid driver's license with clean driving record.
• Experience providing passenger transport or shuttle services preferred.
• Previous hospitality or guest service experience is a plus.

Responsibilities

• Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations (40%).
• Serve guests at the front desk, greet visitors, and provide information about lodge amenities and local resources (15%).
• Coordinate and maintain transportation schedules to ensure timely pick-up and drop-off (15%).
• Conduct daily vehicle inspections, maintain cleanliness, and report maintenance needs (10%).
• Respond to guest requests and emergencies during transportation and at the lodge (10%).
• Maintain records, including mileage logs and trip data (10%).
• Support front desk operations, including phones, emails, and lobby security as needed (10%).

Skills

Defensive driving

Punctuality

Communication

Guest assistance

Record-keeping

Microsoft Office

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Reservation systems

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Concierge-Driver at Hope Lodge serves as both a guest service ambassador and the primary transportation provider for lodge guests. In addition to performing front desk and concierge duties, this role is responsible for operating lodge vehicles safely and courteously, maintaining transportation schedules, and ensuring vehicle readiness.

The Concierge-Driver helps guests travel to and from medical appointments and community resources, supporting a safe, reliable, and welcoming experience.

The pay for this position is $19.50/hour. Primary schedule is Monday–Friday, 7:00 AM–3:00 PM.

ESSENTIAL FUNCTIONS:

• Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations (40%)
• Greet guests, manage check-in/out, and provide information about lodge amenities and local resources (15%)
• Coordinate and maintain transportation schedules to ensure timely pick-up and drop-off (15%)
• Conduct daily vehicle inspections, maintain cleanliness, and report maintenance needs (10%)
• Respond to guest requests, concerns, and emergencies during transportation and at the lodge (10%)
• Maintain accurate transportation and guest records, including mileage logs and trip data (10%)
• Support front desk operations, including phones, emails, and lobby security, as needed (10%)

EXPERIENCE/QUALIFICATIONS:

• High School Diploma or Equivalent
• Valid driver's license with clean driving record
• Experience providing passenger transport or shuttle services preferred
• Previous hospitality or guest service experience is a plus

KNOWLEDGE, SKILLS, AND ABILITY:

• Defensive driving skills and knowledge of traffic laws
• Ability to navigate efficiently and maintain punctual schedules
• Strong communication and interpersonal skills with guests and caregivers
• Ability to assist guests with mobility challenges and luggage safely
• Attention to detail for vehicle safety checks and accurate record-keeping
• Proficiency in Microsoft Office Suite and reservation systems

TRAVEL REQUIREMENTS:

Role involves frequent local travel in Lodge Vehicles to and from medical facilities and destinations within approved service area.

PHYSICAL REQUIREMENTS:

The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests. Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation. Driving guests to appointments may involve sitting for extended periods and operating a vehicle, which requires physical coordination and stamina. Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions. The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

EMPLOYEE BENEFITS:

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

EQUAL OPPORTUNITY & DIVERSITY:

We are a proud equal opportunity employer.

At the American Cancer Society, our employees are the soul of our lifesaving mission to save lives. Our employment opportunities are as diverse as our people and include every discipline found in other business enterprises. As an organization, we adhere to a set of core values that help inform all our decisions. But what really sets us apart is that the work we do has global impact -- and every passionate, dedicated American Cancer Society team member contributes to each groundbreaking achievement we make.