Concierge - Corporate Las Vegas

Tao Group Hospitality

Las Vegas (NV)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Retirement Program withEmployer

Life and Disability Insurance Plans

Ancillary Insurance Plans

Employee Assistance Program

Fertility & Family Forming Support and

Pet Insurance

Employee Discounts

TAO Savings Marketplace

Time off and much more!

Job summary

Tao Group Hospitality seeks a Concierge in Las Vegas to deliver the highest level of service via phone and email. You will craft complete itineraries linking Tao venues, brand experiences, and guest preferences to create memorable visits.

Candidates should have strong communication, problem solving, and multitasking abilities. The role requires adaptability to a fast-paced hospitality environment with a focus on guest satisfaction across Tao brands.

Qualifications

High school diploma preferred.
Minimum 1+ year of customer service and multi-line telephone experience preferred.
21+ years of age.

Responsibilities

Adhere to all job standards and maintain performance above 90% on shops.
Use proper verbiage, spelling, and grammar in every communication.
Build rapport with guests through informative interactions and anticipate needs to encourage return visits.
Problem solve effectively while maintaining sincerity in difficult situations.
Be proactive and alert management to discrepancies or issues.
Respond to hotel email inquiries within 30 minutes.
Email reservation updates to venue managers and executives.
Input events in Venue Driver when requested.
Maintain knowledge of Tao venues and amenities to answer questions accurately.
Use CRM systems to organize tasks and develop guest profiles.

Skills

Communication skills

Problem solving

Team player

Work under pressure

Education

High School Diploma preferred

1+ years customer service experience

Tools

Windows Microsoft Office

POS systems

Oracle knowledge

Job description

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

Medical, Dental, and Vision Coverage

401(k) Retirement Program with Employer Match

Life and Disability Insurance Plans

Ancillary Insurance Plans

Employee Assistance Program

Fertility & Family Forming Support and Resources

Pet Insurance

Employee Discounts

TAO Savings Marketplace

Time off and much more!

The position ofConcierge is responsible for providing the highest level of service at all times. Guest interactions are via telephone and email communication. The Concierge will focus on building the guest relationship with complete itineraries encompassing as many Tao Group brands as possible.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

Adhere to all job standards set in place and continuously receive higher than 90% on all shops

Use proper verbiage, spelling, and grammar in every communication

Build a rapport with guests with positive, informative interactions and by anticipating guest needs to keep them coming back to the venues

Problem solve effectively while maintaining sincerity in difficult situations

Be proactive and alert management immediately with any discrepancies or issues

Respond to email inquiries from hotels within 30 minutes

Forward inquiries or credit card authorizations to the correct department: Marketing, Security, Restaurant, Catering and Sales, Nightclub

Email hourly reservation and guest list updates to venue managers and executives

Follow all directions from the Executive Team

Input events in Venue Driver when requested

Knowledgeable of entire corporate office functions and departments

Maintain knowledge of Tao venues and amenities to accurately answer any questions

Use customer relationship management systems to accurately organize tasks, assign leads, and develop guest profiles by inputting notes for each guest on every interaction

Accurately create reservations in Venue driver and Open Table with guest’s contact information, time, date, minimum, special request/allergies, and VIP notes

Research guest history and proactively provide the venue with any background and pertinent profile information necessary to create a seamless experience for the guest

Prioritize high volume of daily requests to ensure higher tier guests are taken care of first

Ask detailed questions to minimize the volume of complaints by resolving issues independently

Follow all existing standard operating procedures in place and adhere immediately to all new policies that are added to the department

Utilize sales techniques to upsell guests to the company’s portfolio of nightclubs, restaurants, hotels, etc., and develop a custom itinerary for each guest

Be a team player and work well with colleagues to assist with special projects and additional tasks

Maintain privacy and confidentiality on any sensitive guest issues, departmental information, and guest information including contact and credit card numbers

Develop and maintain relationships with specialty vendors to provide extended services to highest-tier clients

Interact with hosts, managers, and shared services to oversee the company’s strategic plan and brand is being carried through consistently

Assist and/ or complete additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

High School Diploma Preferred

Minimum of one plus (1+) years of customer service and multi-line telephone experience preferred

21+ years of age

Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Must have strong problem-solving skills

Excellent written and verbal communication skills required

Ability to work under pressure and meet deadlines

Must have good positive energy throughout the day

Must be able to read the computer monitors and print legibly

Must be able to sit and/or stand for extended periods of time

Must be able to move quickly through work and set the pace in the office

Must be able to push and lift up to 25 lbs.

Small to Medium office environment

Office, Casino, Nightclub, bar, lounge, and/or restaurant

5-25% Local Travel (United States)

Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

Maintain a professional, neat, and well-groomed appearance adhering to Company standards

Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

Ability to maintain a high level of confidentiality

Ability to handle a fast-paced, busy, and somewhat stressful environment

About Us

ABOUT TAO GROUP HOSPITALITY

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors. With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core. The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.

Job Info