Concierge Concierge

Garden Plaza at Aurora -; Aurora (CO); On-site; USD 19,000 - 28,000; Full time

Job summary

Century Park Associates is seeking a Concierge/Greeter to welcome residents and guests in the front lobby. The role emphasizes hospitality, professionalism, and courteous interaction while directing concerns to managers and assisting with lobby maintenance.

The position also includes administrative duties such as mail handling, package delivery, and basic data entry to support daily operations.

Qualifications

• High school diploma or equivalent.
• Proficient with Microsoft Office (Word and Excel).
• Proficient with office machines (fax, copier/scanner).

Responsibilities

• Greeter Duties: Welcome guests, residents and families; maintain a warm, professional lobby atmosphere; route concerns to the appropriate manager; monitor lobby activity and report issues.
• Administrative Duties: Provide clerical support (typing, filing, copies, fax, data entry); sort/distribute mail; deliver packages per policy; enter events into the Events Log.

Skills

MS Word & Excel

Education

High school diploma

Tools

Office machines (fax/copier)

Job description

Position Summary

TheConcierge provides customer service and reception to residents and families, primarily focused in front lobby area, in accordance with all laws, regulations and Century Park standard. Reports to the Business Office Manager.

Qualifications

• Must have high school diploma or equivalent
• Must be proficient with Microsoft Office (Word and Excel)
• Must demonstrate proficiency with office machines (i.e., fax, copier/scanner)

Primary Job Responsibilities

Greeter Duties

• Demonstrates excellent customer service , including telephone etiquette skills
• Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
• Creates and maintains a positive atmosphere of warmth and hospitality
• Interacts with all individuals professionally and courteously
• Directs concerns from individuals to appropriate manager
• Screens visitors entering the community
• Assists with keeping front lobby and workrooms neat, clean and presentable
• Closely observes lobby activity and reports unauthorized visitors or concerns
• Keeps front lobby entrance flowing and welcoming
• Keeps bell cart clean and polishes weekly

Administrative Duties

• Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.)
• Receives, sorts and distributes mail
• Delivers packages to appropriate person/department following community policy
• Makes accurate, timely entries into Events Log