CONCIERGE - CAROLINA BAY AT AUTUMN HALL

Liberty Health; Wilmington (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Liberty Senior Living is seeking an experienced Concierge to manage front-desk duties, answer phone calls, greet residents, assist visitors, and coordinate sign-in via the kiosk. The role includes processing deliveries, notifying departments, and supporting emergency response efforts.

The ideal candidate will handle confidential information with discretion, assist residents and staff, and maintain building security and order during daily operations.

Qualifications

• High school diploma required.
• Strong communication and organizational skills needed.
• Ability to handle confidential information with discretion.
• Experience in front-desk or concierge roles is a plus.

Responsibilities

• Answer phones and route calls to the appropriate person or department.
• Ensure all entrants sign in via kiosk.
• Greet residents and visitors and assist as needed.
• Enter work orders for housekeeping, pest control, and maintenance as requested.
• Receive and deliver packages and notify residents.
• Assist residents, families and employees as needed.
• Be familiar with building layout to aid emergency services.

Skills

Confidentiality

Phone handling

Routing calls

Customer service

Kiosk sign-in

Emergency response awareness

Building security awareness

Flower delivery

Education

High school diploma

Job description

With Compassion

Liberty Senior Living Is Currently Seeking An Experienced

CONCIERGE

• Due to the nature of the job, a high degree of confidentiality is expected.
• Answer phones, route calls to the appropriate person or department.
• Ensure all entering sign in via kiosk.
• Call resident apartment to announce visitor before sending visitor to apartment.
• Enter work orders for housekeeping, pest control, and/or maintenance issues as called in or requested by residents, staff, and/or guests.
• Accepts packages, monitors for postal delivery, and pick up. Call residents who have received packages or deliveries.
• Inform immediately the Executive Director and other department heads when officials enter the building; i.e., Health Department, Department of Insurance, Fire Marshall, etc.
• Must understand how to initiate assistance from local medical professionals; i.e., police, EMT, etc. (911)
• Must know building layout and be able to assist emergency services in locating resident units in the event of an emergency.
• Must have working knowledge of fire alarm panel and be able to direct resident response in the event of an emergency.
• Receives and delivers flowers and initiates a call to appropriate person as soon as possible.
• Assist individuals who come to complete applications and direct them to the appropriate department head.
• Meet and greet all new residents.
• Assists visitors, families and employees as needed.
• In case of a fire, must know the Fire Plan, be able to participate in fire response and follow all policies and procedures.
• If working evening must follow security procedures to secure the building, which requires extensive walking throughout the building/community several times a shift.
• If working overnight, makes rounds throughout common areas to ensure building security and resident safety.
• Deliver Newspapers to resident doors throughout the building.
• If working day shift, completes resident daily check in at 10am, which may require visits to the resident’s apartment for verification.
• Must respond to resident emergency calls as they occur.
• Must be available to assist before, during, and after any type of disaster.
• Must have computer and critical thinking skills.
• All other duties as assigned.

Liberty Cares

With Compassion

CONCIERGE

Job Summary

• Due to the nature of the job, a high degree of confidentiality is expected.
• Answer phones, route calls to the appropriate person or department.
• Ensure all entering sign in via kiosk.
• Call resident apartment to announce visitor before sending visitor to apartment.
• Enter work orders for housekeeping, pest control, and/or maintenance issues as called in or requested by residents, staff, and/or guests.
• Accepts packages, monitors for postal delivery, and pick up. Call residents who have received packages or deliveries.
• Inform immediately the Executive Director and other department heads when officials enter the building; i.e., Health Department, Department of Insurance, Fire Marshall, etc.
• Must understand how to initiate assistance from local medical professionals; i.e., police, EMT, etc. (911)
• Must know building layout and be able to assist emergency services in locating resident units in the event of an emergency.
• Must have working knowledge of fire alarm panel and be able to direct resident response in the event of an emergency.
• Receives and delivers flowers and initiates a call to appropriate person as soon as possible.
• Assist individuals who come to complete applications and direct them to the appropriate department head.
• Meet and greet all new residents.
• Assists visitors, families and employees as needed.
• In case of a fire, must know the Fire Plan, be able to participate in fire response and follow all policies and procedures.
• If working evening must follow security procedures to secure the building, which requires extensive walking throughout the building/community several times a shift.
• If working overnight, makes rounds throughout common areas to ensure building security and resident safety.
• Deliver Newspapers to resident doors throughout the building.
• If working day shift, completes resident daily check in at 10am, which may require visits to the resident’s apartment for verification.
• Must respond to resident emergency calls as they occur.
• Must be available to assist before, during, and after any type of disaster.
• Must have computer and critical thinking skills.
• All other duties as assigned.

Job Requirements

• Must be a high school graduate
• Must be a team player with a positive and considerate attitude.
• Must be organized and able to handle multiple tasks at one time.
• Must have knowledge of computers.
• Must be able to work well under pressure.
• Must be able to problem-solve.
• Must be willing to perform various functions.
• Must read, know, follow and explain personnel, department and facility policies as they pertain to the Business Office.
• Must be able to be cheerful and represent a positive, professional first impression at all times.

Visit www.libertyseniorliving.com for more information.

Background checks/drug-free workplace.

EOE.