Concierge / Bartender

MSP Airport; Minneapolis (MN); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off (PTO)

Airport parking coverage

Fun, inclusive culture

Growth opportunities

Job summary

Portal Lounge at MSP is seeking friendly Concierges to welcome guests, manage check-in, reservations, and payments, and deliver a polished guest experience in a fast-paced airport lounge setting.

Open to both part-time and full-time teammates, the role offers growth opportunities, benefits, and a lively culture as you help guests navigate lounge services and seating.

Qualifications

• Entry-level role; prior experience not required
• Strong communication skills with a friendly, professional demeanor
• Ability to handle transactions and guest information accurately
• Comfortable interacting with guests in a fast-paced environment
• Organized, focused and detail-oriented
• Able to stand for extended periods

Responsibilities

• Serve as the first point of contact for guests, delivering a welcoming, professional, and efficient check-in experience
• Accurately manage reservations, guest access, and point-of-sale transactions
• Answer guest questions and provide information about lounge services, amenities, and policies
• Coordinate with lounge, bar, and supervisor teams to manage guest flow and seating
• Maintain a polished front-of-house presence, including desk organization and professional appearance
• Follow established cash handling procedures and guest verification
• Perform bartending duties when requested.

Skills

Communication

Guest service

Cash handling

Tools

POS system

Job description

Are you a customer-focused professional who enjoys being the first point of contact for guests?

Do you thrive in a fast-paced, guest-facing environment where accuracy and service matter?

Are you looking for a reliable role with growth opportunities in a unique airport lounge setting?

Portal Lounge, a next-generation airport lounge by Gameway, is hiring part-time and full-time Concierges at its new MSP location to serve as the first point of contact for guests, managing check-in, reservations, and payments while delivering a positive and professional guest experience.

If you are an enthusiastic person with a passion for creating guest loyalty and working in a fun, high-performing environment,

Key Responsibilities:

Serve as the first point of contact for guests, delivering a welcoming, professional, and efficient check-in experience

Accurately manage reservations, guest access, and point-of-sale transactions

Answer guest questions and provide clear information about lounge services, amenities, and policies

Coordinate with lounge, bar, and supervisor teams to manage guest flow and seating

Maintain a polished front-of-house presence, including desk organization and professional appearance

Follow established procedures for cash handling, payments, and guest verification

Minimum Qualifications:

Entry-level role; prior experience not required

Strong communication skills with a friendly, professional demeanor

Ability to handle transactions and guest information accurately and responsibly

Comfortable interacting with guests throughout the shift in a fast-paced environment

Ability to remain organized, focused, and detail-oriented

Ability to work both in seated and standing positions for extended periods

Preferred Qualifications:

Previous customer service, hospitality, or cash-handling experience

Experience as a host, cashier, receptionist, or front-desk associate

Compensation and Work Schedule:

Pay: $18.00 per hour

Schedule: Part-time and full-time opportunities available. Open availability required, including weekends and holidays, due to airport operations

• Health/Medical Benefits
• Retirement benefits + matching
• Paid time off (PTO)
• Airport parking expenses covered
• Fun, inclusive, driven company culture
• Growth opportunities within a rapidly expanding company

About Us:

Portal Lounge is the world’s first lounge curated for the modern traveler. Traditional airport lounges have not evolved to meet the expectations of today’s travelers, so Gameway created one that did. Portal Lounge is for premium travelers seeking modern, tech-forward, and entertaining experiences that turn time in the airport into something people actually enjoy. From elevated design and music to high-end video gaming and innovative technology, Portal Lounge is built to feel social, energetic, and unforgettable.

Concierge / Bartender

Serve as the first point of contact for guests, delivering a welcoming, professional, and efficient check-in experience

Accurately manage reservations, guest access, and point-of-sale transactions

Answer guest questions and provide clear information about lounge services, amenities, and policies

Coordinate with lounge, bar, and supervisor teams to manage guest flow and seating

Maintain a polished front-of-house presence, including desk organization and professional appearance

Follow established procedures for cash handling, payments, and guest verification

Perform bartending duties when requested.