Lounge Supervisor

MSP Airport; Minneapolis (MN); On-site; USD 27,552,000 - 33,062,400; Full time

Benefits offered by this job

Health/Medical benefits

Retirement benefits + matching

Paid time off

Airport parking expenses covered

Growth opportunities

Fun, inclusive culture

Job summary

Portal Lounge at MSP is hiring part-time and full-time Lounge Supervisors to oversee day-to-day lounge operations and ensure an exceptional guest experience.

If you lead teams, deliver standout service, and thrive in a fast-paced airport environment, this is your chance to join a growing brand backed by Gameway.

Qualifications

• Excellent communication, interpersonal, and conflict resolution skills required.
• Energetic, positive, and adaptable personality that thrives under pressure.
• Strong sales acumen and ability to support exceeding lounge goals.
• High-level customer service with a commitment to memorable guest experiences.
• Able to comfortably support multiple lounge functions.
• Able to complete alcohol training awareness certification.

Responsibilities

• Supervise lounge operations during assigned shifts to ensure smooth service, proper coverage, and strong guest experience.
• Provide active floor leadership by directing staff and supporting service during high-traffic periods.
• Oversee and support up to five team members per shift across lounge functions.
• Maintain service standards for cleanliness, speed, guest engagement, and brand consistency.
• Act as the primary on-shift contact for staff questions and operational needs.
• Resolve routine guest concerns and elevate complex issues to management as needed.
• Coach team members in the moment to reinforce best practices and performance.
• Manage staff breaks and shift coverage to maintain continuous service.
• Ensure compliance with safety, sanitation, and airport operational standards.
• Complete assigned opening and closing procedures and shift handoffs.
• Represent Portal Lounge powered by Gameway through professional, guest-first leadership.
• Communicate shift updates, challenges, and improvement opportunities to management.

Skills

Communication skills

Interpersonal skills

Conflict resolution

Energetic personality

Sales acumen

Customer service

Multi-function support

Job description

Ready to supervise the lounge that travelers will talk about long after they land?
Are you a leader who can turn a location into a must-visit destination?

Do you want to join a company that’s revolutionizing airport entertainment?

Portal Lounge, a next-generation airport lounge by Gameway, is hiring part-time and full-time Lounge Supervisors at its new MSP location to oversee day-to-day lounge operations, ensuring excellent guest experience, staff coverage, and smooth execution.

If you’re an energetic leader who loves building teams, delivering standout guest experiences, and creating a fun, high-performing environment,

Key Responsibilities:

• Supervise lounge operations during assigned shifts to ensure smooth service, proper coverage, and strong guest experience.
• Provide active floor leadership by directing staff and supporting service during high-traffic periods.
• Oversee and support up to five team members per shift across lounge functions.
• Maintain service standards for cleanliness, speed, guest engagement, and brand consistency.
• Act as the primary on-shift contact for staff questions and operational needs.
• Resolve routine guest concerns and elevate complex issues to management as needed.
• Coach team members in the moment to reinforce best practices and performance.
• Manage staff breaks and shift coverage to maintain continuous service.
• Ensure compliance with safety, sanitation, and airport operational standards.
• Complete assigned opening and closing procedures and shift handoffs.
• Represent Portal Lounge powered by Gameway through professional, guest-first leadership.
• Communicate shift updates, challenges, and improvement opportunities to management.
  

Minimum Qualifications:

• One (1) year of supervisory or management experience in a restaurant, lounge, or hospitality environment
• Able to complete the alcohol training awareness certification.
• Excellent communication, interpersonal, and conflict resolution skills.
• Energetic, positive, and adaptable personality that thrives under pressure.
• Strong sales acumen and support exceed lounge goals.
• High-level customer service with a commitment to creating memorable guest experiences.
• Able to comfortably support multiple lounge functions
• Ability to lift, carry, and maneuver up to 30 pounds
• Ability to stand and move for extended periods
  

Compensation and Work Schedule:

• Pay : $20.00 per hour
• Schedule : Part-time and full-time opportunities available. Open availability required, including weekends and holidays, due to airport operations.
  
• Health/Medical Benefits
• Retirement benefits + matching
• Paid time off (PTO)
• Airport parking expenses covered
• Fun, inclusive, driven company culture
• Growth opportunities within a rapidly expanding company
  

About Us:

Portal Lounge is the world’s first lounge curated for the modern traveler. Traditional airport lounges have not evolved to meet the expectations of today’s travelers, so Gameway created one that did. Portal Lounge is for premium travelers seeking modern, tech-forward, and entertaining experiences that turn time in the airport into something people actually enjoy. From elevated design and music to high-end video gaming and innovative technology, Portal Lounge is built to feel social, energetic, and unforgettable.