Concierge Associate

spsnorthamerica; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Job summary

SPS North America is looking for a Concierge Associate to be the welcoming face of our workspace, delivering a warm, polished, and personalized experience for guests, clients, and colleagues.

From the moment someone enters, you set a thoughtful tone and ensure interactions are seamless. Ideal candidates have 1-2+ years in hospitality or client-facing roles and a strong service mindset.

Qualifications

• Excellent verbal and written communication skills.
• Customer-service oriented with a professional demeanor.
• Ability to multitask and stay organized in a fast-paced setting.
• Confident working independently and with a team.
• Proficient with Microsoft Office and workplace technology.

Responsibilities

• Greet guests and employees with a professional, friendly approach.
• Oversee visitor registration, check-ins, and meeting coordination.
• Serve as the frontline contact for front-of-office needs.
• Deliver personalized service and anticipate guest needs to enhance experiences.
• Support meeting room bookings, workplace requests, and guest services.

Skills

Strong communication

Hospitality mindset

Microsoft Office

Multitasking

Team player

Education

High school diploma or equivalent

Tools

Office tech

Job description

Reports To

Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule

Monday-Friday | 8:00 AM - 5:00 PM

Be the First Impression That Sets the Standard

If you thrive on creating meaningful experiences and enjoy connecting with people, this role is for you. As a Concierge Associate, you are the face of the workplace delivering a warm, polished, and personalized experience for every guest, client, and colleague.

From the moment someone walks through the door, you set the tone—ensuring every interaction feels seamless, thoughtful, and memorable.

Why This Role Matters

This role defines the workplace experience. Your ability to create a welcoming atmosphere, anticipate needs, and deliver exceptional service directly shapes how guests and employees perceive the organization.

What You'll Do

Guest Experience & Reception

Welcome guests and employees with a professional, friendly, and engaging approach

Manage visitor registration, check-ins, and meeting coordination

Serve as the primary point of contact for front-of-office needs

Workplace Experience & Hospitality

Deliver personalized service by anticipating needs and accommodating special requests

Maintain a clean, organized, and welcoming reception and common areas

Conduct regular floor walks to ensure spaces are fully stocked and presentable

Coordination & Support

Collaborate with internal teams to ensure seamless service delivery

Support meeting room bookings, workplace requests, and guest services

Utilize workplace technology to manage requests efficiently

Experience Enhancement

Track guest preferences and create thoughtful, memorable interactions

Continuously look for ways to elevate the overall workplace experience

What You Bring

• Strong communication and interpersonal skills
• A genuine passion for hospitality and customer service
• Ability to multitask and stay organized in a fast-paced environment
• Confidence working independently and as part of a team
• Proficiency with Microsoft Office and workplace technology

Qualifications

• High school diploma or equivalent required
• 1-2+ years of experience in hospitality, concierge, or client-facing roles preferred
• Strong organizational, time management, and problem-solving skills
• Professional presence with a service-driven mindset

Physical Requirements

• Ability to lift or move items up to 40-60 lbs. (with assistance)
• Ability to stand, walk, bend, and remain active throughout the day
• Manual dexterity to operate office and reception equipment

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries . Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected b