Concierge Associate

SPS North America; Kansas City (MO); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Paid Time Off

Bonuses

Benefits Package

Job summary

SPS North America in Kansas City, MO seeks a Concierge Associate to be the face of the office, delivering a polished, personalized experience for colleagues, clients, guests, and vendors.

The role emphasizes hospitality, anticipates needs, coordinates visitor registrations and meeting room bookings, and maintains a clean, welcoming reception area. 1–2+ years in hospitality preferred; High School Diploma required.

Qualifications

• Exceptional customer service and clear communication are essential.
• Nice to have time management and multitasking abilities.
• Proficiency with Microsoft Office and basic office systems.

Responsibilities

• Create Exceptional First Impressions by warmly welcoming guests and employees.
• Elevate the Workplace Experience through organized reception and meeting support.
• Collaborate with Workplace Experience teams to ensure smooth daily operations.
• Maintain a safe, clean, and professional reception environment.
• Anticipate needs and resolve issues proactively.

Skills

Customer service

Hospitality

Communication

Organization

MS Office

Education

High School Diploma or equivalent

Job description

Reports To: T he Client Services Supervisor, Client Services Manager, or equivalent leadership.

Schedule: Monday-Friday 8:30am - 5:30pm

Be the First Impression. Set the Standard.

We’re seeking a dynamic, service-driven Concierge Associate to serve as the face of the office and create unforgettable first impressions. As the first point of contact for colleagues, clients, guests, and vendors, you will deliver a welcoming, elevated, and personalized experience.

This role goes beyond traditional reception — it’s about creating moments that feel thoughtful, seamless, and memorable. If you thrive on hospitality, anticipate needs before they’re spoken, and take pride in curating exceptional workplace experiences, this role is for you.

Why This Role Matters

As a Concierge Associate, you set the tone for every interaction. Your professionalism, attentiveness, and proactive service ensure colleagues, clients, and visitors feel valued and supported from the moment they enter the office. By creating a polished and seamless workplace experience, you enable teams to focus on their work, foster positive impressions, and uphold the high standard of service expected across the organization.

What You'll Do

Create Exceptional First Impressions

• Provide a warm, polished, and professional welcome to all guests and employees
• Ensure every interaction is engaging, personal, and service-driven

Elevate the Workplace Experience

• Conduct floor walks to maintain cleanliness, organization, and stocked supplies
• Manage visitor registration and meeting room bookings using workplace technology
• Track guest preferences and accommodate special requests creatively

Collaborate and Deliver Seamless Support

• Partner with Workplace Experience and service teams to ensure smooth daily operations
• Maintain a safe, clean, and professional reception environment
• Anticipate needs and resolve issues proactively

What You Bring

• Exceptional customer service and communication skills
• Strong organizational abilities and comfort multitasking independently
• Proficiency in Microsoft Office and ability to learn new systems quickly
• Professional presence with a calm, solutions-oriented mindset
• A genuine passion for hospitality and creating memorable experiences

Qualifications

• High School Diploma or equivalent
• 1–2+ years of client-facing or hospitality experience preferred
• Strong time management and problem-solving skills
• Flexibility to work assigned schedules
• Ability to lift/move up to 40–60 lbs. (with cart assistance)
• Ability to stand, walk, bend, or sit for extended periods
• Manual dexterity to operate office equipment

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

Acknowledgement Section: By submitting an application, by hitting “Submit Application”, you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Are you currently legally authorized to work in the United States? (Without SPS work sponsorship) * Select...

All new hires will be required to provide proof of their identity and eligibility to work in the United States as required by the Form I-9 process

Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)? * Select...

All employment offers are contingent upon completion of I-9 and verification of employment eligibility.

Have you previously led or supported similar front-of-house operations including delivering personalized, high-touch guest experiences and managing reception or workplace services? * Select...