Concierge- Asbury Villas & Asbury Place

Oakdale Senior Alliance; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

Asbury Heights at the Embassy in Pittsburgh, PA seeks a Full-Time Concierge to welcome residents and guests with warmth and professionalism. You will be the go-to source for information, coordinate transportation, reservations, deliveries, and service requests while supporting community events.

Ideal candidates bring customer service or concierge experience, strong communication and organizational skills, and a proactive, tech‑savvy approach.

Qualifications

• Experience in a customer service, hospitality, or concierge role (preferred).
• Outstanding organizational skills and meticulous attention to detail.
• A proactive, resourceful, and problem-solving mindset.
• Proficiency in basic computer skills and a willingness to learn new systems.
• Flexibility and reliability to meet the demands of the schedule.

Responsibilities

• Greet residents and visitors with warmth, a welcoming smile, and professional courtesy.
• Serve as the go-to resource for community information, directions, local attractions, events, and services.
• Assist residents with requests, including transportation scheduling, reservations, deliveries, and service requests.
• Support community events and activities to foster a lively and engaging atmosphere.
• Address concerns and resolve issues with a resourceful, solution-oriented approach.
• Maintain clear communication with residents, families, staff, and external providers.
• Manage visitor access and maintain a secure welcoming environment.
• Utilize our communication systems to efficiently manage resident requests.

Skills

Warm personality

Customer service

Concierge experience

Communication skills

Organizational skills

Tech-savvy

Tools

Basic computer skills

Job description

Be the Welcoming Spirit of the Embassy: Join Asbury Villas & Asbury Place in Pittsburgh, PA as a Full-Time Concierge!

Do you radiate warmth and possess a genuine passion for creating exceptional experiences? Are you a natural connector with a knack for anticipating needs and exceeding expectations? If so, Asbury at the Embassy in the heart of Pittsburgh is seeking a vibrant and dedicated Full-Time and Part-Time Concierge to be the welcoming heart of our esteemed community!

Imagine a role where your positive energy is the first and lasting impression for our wonderful residents and their guests. As our Concierge, you'll be more than just a point of contact – you'll be a key orchestrator of comfort, convenience, and connection within our elegant senior living environment at the prestigious Embassy.

Your Day-to-Day Will Be Filled With:

• Creating a Grand Entrance: Greet residents and visitors with genuine warmth, a welcoming smile, and professional courtesy, setting the tone for a positive and inviting atmosphere.

• Your Expertise, Their Guide: Serve as the go‑to resource for community information, directions, local attractions, events, and services, confidently and accurately responding to inquiries in person, via phone, and email.

• Making Life Easier: Assist residents with a variety of requests, including scheduling transportation, making reservations, coordinating deliveries, and managing service requests with efficiency and a helpful attitude.

• Supporting a Vibrant Community: Play an active role in supporting community events and activities, ensuring smooth execution and fostering a lively and engaging atmosphere.

• Turning Challenges into Opportunities: Proactively address concerns and resolve issues with a resourceful and solution‑oriented approach, showcasing your exceptional service skills.

• The Hub of Communication: Maintain clear and effective communication with residents, families, staff, and external service providers.

• Ensuring a Secure Welcome: Manage visitor access and maintain a secure and welcoming environment in accordance with community protocols.

• Tech‑Savvy Support: Utilize our communication systems and software to efficiently manage resident requests and information.

What You’ll Bring to Our Embassy Community:

• A naturally warm, friendly, and approachable personality that makes everyone feel instantly comfortable and valued.

• Exceptional verbal and written communication skills – you’re a confident and articulate communicator.

• Proven experience in a customer service, hospitality, or concierge role (preferred).

• Outstanding organizational skills and meticulous attention to detail.

• A proactive, resourceful, and problem‑solving mindset.

• Proficiency in basic computer skills and a willingness to learn new systems.

• A genuine desire to serve and enhance the lives of our residents.

• Professionalism, a polished appearance, and a strong work ethic.

• Flexibility and reliability to meet the demands of the schedule.

Your Full-Time Schedule:

This is a full‑time position with a schedule that includes every other weekend, with shifts of 7:00 AM - 3:00 PM or 3:00 PM - 11:00 PM. Flexibility is important, as there may be occasional requests to cover the 11:00 PM - 7:00 AM overnight shift as needed.

Why Choose Asbury Heights at the Embassy in Pittsburgh?

• A Meaningful Mission: You’ll make a real difference in the lives of our residents every single day.

• A Prestigious Environment: Be part of an elegant and well‑respected community within the Embassy.

• A Supportive Team: Join a collaborative and friendly team that values your contributions.

• Comprehensive Benefits: We offer a full range of benefits to support your well‑being and future.

• Growth Opportunities: Asbury is a leading senior living provider with opportunities for professional development.

• A Strong Sense of Belonging: You’ll become an integral part of a close‑knit and welcoming community.

Asbury Heights at the Embassy - Where Exceptional Service Meets Elegant Living.

Located in Pittsburgh, PA.

Asbury is an equal opportunity employer committed to providing a diverse workforce and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status