Concierge AL

PruittHealth; Marietta (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

PruittHealth in Marietta, GA is seeking a Concierge AL to be the welcoming first point of contact for residents, families, guests, and vendors. You will handle front desk duties, answer inquiries, and coordinate services to ensure a safe, responsive environment that supports residents' quality of life.

The role requires at least 1 year of customer service or administrative experience in healthcare or related settings, with strong communication skills and a compassionate approach.

Qualifications

• Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a compassionate demeanor.
• Proficiency in Microsoft Office and basic office equipment.
• Ability to multitask and remain composed under pressure.
• Familiarity with HIPAA and elder care standards is a plus.

Responsibilities

• Greet residents, visitors, and staff warmly and professionally.
• Manage front desk operations including answering phones, responding to inquiries, and directing calls appropriately.
• Monitor visitor access and maintain security protocols.
• Assist residents with requests such as transportation scheduling, appointment reminders, and general information.
• Coordinate with other departments to ensure timely service delivery (e.g., maintenance, housekeeping, dining).
• Maintain accurate logs and records (e.g., visitor sign-in, package deliveries, resident requests).
• Support event coordination and community programming as needed.
• Respond to emergency situations calmly and in accordance with facility protocols.
• Uphold confidentiality and respect for resident privacy at all time.

Tools

Microsoft Office

Job description

Job Description - Concierge AL (2613632)

Concierge AL - 2613632

Description

JOB PURPOSE:

The Concierge serves as the first point of contact for residents, families, guests, and vendors, providing exceptional customer service and administrative support. This role is vital in fostering a welcoming, safe, and responsive environment that enhances the quality of life for residents in an assisted living community.

KEY RESPONSIBILITIES:

1. Greet residents, visitors, and staff warmly and professionally
2. Manage front desk operations including answering phones, responding to inquiries, and directing calls appropriately
3. Monitor visitor access and maintain security protocols
4. Assist residents with requests such as transportation scheduling, appointment reminders, and general information
5. Coordinate with other departments to ensure timely service delivery (e.g., maintenance, housekeeping, dining)
6. Maintain accurate logs and records (e.g., visitor sign-in, package deliveries, resident requests)
7. Support event coordination and community programming as needed
8. Respond to emergency situations calmly and in accordance with facility protocols
9. Uphold confidentiality and respect for resident privacy at all time

KNOWLEDGE, SKILLS, ABILITIES:

• Problem Solving

Qualifications

MINIMUM EXPERIENCE REQUIRED:

Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:

N/A

ADDITIONAL QUALIFICATIONS:

• Excellent verbal and written communication skills
• Strong interpersonal skills and a compassionate demeanor
• Proficiency in Microsoft Office and basic office equipment
• Ability to multitask and remain composed under pressure
• Familiarity with HIPAA and elder care standards is a plus

Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

For Florida Job Postings Only:

For more information regarding Florida’s Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com