Concierge Agent (Part Time)

Fairmont Hotels & Resorts; Sonoma (CA); On-site; USD 75,768,000 - 84,034,000; Full time

Job summary

Fairmont Sonoma Mission Inn & Spa in Sonoma Valley is seeking a polished Concierge to deliver personalized guest experiences and expert recommendations tailored to each guest’s interests. You will know the local attractions, coordinate services, and log bookings in iConcierge, while maintaining a welcoming lobby and handling guest needs with professionalism.

This role requires strong communication, multitasking in a high-traffic environment, and wine knowledge preferred.

Qualifications

• Knowledge of Sonoma/Napa area to advise guests on local activities and services.
• Excellent verbal and written communication with guests and team members.
• Ability to multitask in a high-traffic, guest-facing environment.
• Strong analytical thinking to resolve guest needs and requests.
• Ability to read and write simple instruction, emails, and memos.
• Proficiency with Microsoft Office, Outlook, iConcierge and Property Manager systems.
• Willingness to work varied shifts including evenings, nights and weekends.
• Wine knowledge is highly preferred.
• Organized and detail-oriented with strong teamwork.

Responsibilities

• Provide engaging service and personalized recommendations based on each guest’s needs.
• Be knowledgeable about local attractions and answer questions about things to do.
• Answer the telephone professionally and assist guests with questions, directions, requests and needs.
• Coordinate all guest requests for special arrangements and/or services.
• Be familiar with local business services, transportation, restaurants, nightlife, activities, venues and events.
• Log all activity bookings in the iConcierge system and maintain accurate records.
• Maintain a current, detailed collection of information on area activities, events and vendors.
• Inform guests of hotel services, hours of operation for outlets, room features and amenities.
• Maintain Concierge area and Lobby cleanliness and order throughout shift.
• Manage and resolve guest complaints in a professional, empathetic and courteous manner.

Skills

Local area knowledge

Communication skills

Multitasking

Analytical thinking

Reading/writing

Flexible schedule

Wine knowledge

Education

High school diploma

Tools

Microsoft Office

Outlook

iConcierge

Property Manager

Job description

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities and our Diversity & Inclusion initiatives
• Learning programs through our Academies

Job Description

• Must be able to provide engaging service and personalized recommendations based on each guest’s individual needs
• Must be knowledgeable about all aspects of the local area and able to accurately answer questions about attractions and things to do.
• Able to answer the telephone in a professional manner and assist guests with any questions, directions, requests and needs.
• Coordinate all guest requests for special arrangements and/or services in a courteous and efficient manner.
• One must be familiar with local business services (retail, couriers, salons, cleaners, etc.), transportation (chauffer, guide/host services, group tours, taxi’s, shuttles, car rentals, biking, cruises, ferries, etc.), local restaurants, night life, activities (theatres, galleries, gyms, tours, etc.), venues (wineries, theatres, arenas, etc.), locales (hospitals, churches, beaches, shopping stores, etc.) and special events.
• Ability to clearly log all activity bookings in a written log and digital iConcierge software.
• Maintaining a current, detailed, and organized collection of information on the area activities, events and recommended vendors and businesses.
• Informing guests of hotel services, hours of operation for the different outlets, room features and amenities.
• Maintain the Concierge area and Lobby cleanliness and order throughout shift.
• Manage and resolve any guest complaints in a professional, empathetic and courteous manner.

Rate of Pay: $28.00 an hour

Qualifications

• Detailed and intimate knowledge of Sonoma/Napa and surrounding areas a must.
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy.
• Ability to multi-task in a high-profile, high-traffic environment.
• Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations.
• Ability to read, comprehend and write simple instructions and/or short correspondences, emails and memos.
• An operational knowledge of Microsoft Office, Outlook, Property Manager and iConcierge.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, and weekends.
• Possess strong computer skills and experience with Microsoft Office programs, particularly Word and Excel.
• Organized and extremely detail oriented.
• Team player, able to work independently and have great communication skills.
• Minimum High School Diploma or equivalent.
• Wine knowledge highly preferred.

Additional Information

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.

Visa Requirements:

Applicants must be able to provide proof that they are legally able to work in the United States.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.