Concierge

Commonwealth Senior Living at Willow Grove; Willow Grove (Montgomery County); On-site; USD 10,000 - 60,000; Part time

Job summary

Commonwealth Senior Living at Willow Grove is looking for a part-time Concierge to serve as the friendly front-of-house contact for guests, visitors, and vendors. Responsibilities include greeting guests, answering calls, and performing administrative tasks. Ideal candidates should have strong communication skills and an interest in senior services, ensuring a welcoming environment in the community.

Qualifications

• Prior experience in working with the public.
• Must be comfortable with a multi-line telephone system.
• Good physical and mental health; PPD screening required.

Responsibilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, take messages, and respond to requests.

Skills

Customer Service

Communication

Confidentiality

Education

High school education or equivalent

Tools

Multi-line telephone system

Job description

Wednesdays just got a whole lot more exciting because we're bringing you Walk-In-Wednesday!
Stop by our community to explore the many new and exciting, in-demand careers with representatives from each department in one location.

When: Every Wednesday from 10am-12pm

Location: 1120 York Rd, Willow Grove, PA

The Concierge is a critical person and serves as the front-of-house for all external stakeholders and guests. As the first point of contact for guests, visitors, and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Community Leadership Team in helping the community run smoothly in administrative activities.

This is a Part-Time position, every Wednesday from 4pm-8pm, with additional days to cover vacations or call-offs.

Qualifications

• High school education or equivalent required.
• Must be able to read, write, speak, and understand the English language.
• Prior experience in working with the public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system, answering, taking messages, and transferring calls.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to work without close supervision and to follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents, their families, and visitors.
• Must possess the ability to communicate effectively with all levels of management, employees, and outside contacts.
• Must be willing to perform non-professional duties.
• Must be level-headed in emergency situations and have an acute sense of responsibility.
• Must possess a spirit of cooperation and enthusiasm.
• Must attend all mandatory company meetings and specified training sessions.
• Must maintain confidentiality.

Areas of Primary Responsibility

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, take messages (including caller’s name, telephone number, time, and date of call), respond to requests, and forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• Sort mail and distribute appropriately to mailboxes, residents, and departments if requested.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and community information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform any other duties assigned by the Business Office Manager or Executive Director.
• Other duties as assigned.

Culture Ambassador

• Models the core values of the company:
• We Care About People
• We Do the Right Thing
• We are Passionate, Have Fun, and Celebrate Success
• We Speak Up! It’s Our Responsibility
• We Take Ownership and Add Value
• We are Respectful

Ensure all personnel exemplify the core values of the company at all times. Create and drive the sales culture at the community.