Concierge

Equity Residential; Washington (District of Columbia); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Vivmark Residential is seeking a Concierge in Washington, DC to lead our front desk team and deliver exceptional resident experiences. This full-time role involves coordinating with leasing and maintenance to ensure smooth move-ins, move-outs, and daily resident satisfaction.

The ideal candidate will have strong communication, organization, and time-management skills, plus at least a HS diploma and relevant customer-service experience in hospitality or retail.

Qualifications

• High School diploma or GED required.
• 1+ years of related experience in a hotel, retail or restaurant preferred.
• Proficiency in administrative software and Microsoft Office Suite.
• Mobility to walk the property and maneuver packages/deliveries.

Responsibilities

• Lead front desk operations and set new service standards.
• Monitor foot traffic and provide top-notch customer service.
• Partner with leasing office and maintenance to ensure great resident experiences.
• Support move-in/move-out processes and ongoing resident satisfaction.

Skills

Problem solving

Communication

Time management

Patience

Organization

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Overview

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it.

Job Description

Concierge

Position Type

Full time

Weekly Scheduled Hours

40

State

District of Columbia

City

Washington

Zip Code

20006

Total Base Pay Range

$43,500.00 - $60,500.00

Overview

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets and disciplines, building lasting careers. We invest in team members growth, development and capabilities that make them and us better, and we hold them to high standard as an employer. The best people want to work here. We hope you're one of them.

The Role

Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At Vivmark Residential, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here. Vivmark Residential is searching for a Concierge, a true leader in Customer Service who will take on our front desk operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort the future of apartment management starts here! As a Concierge, you will be the face of Vivmark. The moment new prospects and current residents see you at the front desk, they ll feel welcome and know that they re in good hands. You will monitor foot traffic, provide top-notch customer service, implement programs to address resident satisfaction, while maintaining our company s customer service standards. You will serve as a point of contact, offering assistance, information, and personalized recommendations to enhance the overall experience. You will partner with the leasing office and the maintenance team to create a great experience for prospects, the move-in/move-out process, and current residents to make Vivmark feel like home. This position is 3 pm - 11 pm on Saturday and Sunday. This is a great position to supplement any work you're already doing and to gain valuable experience in the hospitality industry.

• The ability to tackle new problems and see them through until the end. You understand the importance of following through, showing residents care and attention.
• Strong communication skills. Whether it be in-person or over the phone, you re able to provide information, direction, and instruction along with quality conversations! Your writing and speaking abilities are well developed and you re able to connect well with others.
• Time management. You re able to juggle multiple tasks and time-sensitive requests while keeping composure and positivity.
• Patience. If things get difficult, you re the picture of poise and able to provide the best level of customer service to all residents, vendors and future prospects coming through the front doors.
• Organization. Whether it s phone messages, resident packages, or maintenance requests - you re able to keep everything in line and moving efficiently, escalating to proper next steps.

You Have

• High School diploma or equivalency (GED) required
• 1+ years of related experience in a hotel, retail or restaurant is preferred
• Proficiency in using administrative software and Microsoft Office Suite
• Mobility to walk the property and maneuver packages/deliveries

How Vivmark Supports You

We know that our teams are the beating heart of our success and we re committed to showing our appreciation.

We Offer

• A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

Additional Info

Vivmark Residential is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

Vivmark Residential makes employment decisions without regard to a person s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

Vivmark Residential will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

Vivmark Residential does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to Vivmark Residential you accept the Vivmark Residential California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)