Concierge

XCORP AvalonBay Communities Inc.; United States; On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid vacation

Company holidays

Housing discounts

Job summary

Vivmark Residential seeks a results-driven Concierge to lead our front desk operations and elevate the resident experience in Washington, DC. This role focuses on delivering luxury service, coordinating with leasing and maintenance teams, and driving a welcoming community for residents and visitors.

The role requires strong communication, organization, and a commitment to exceptional customer service, with a 3 pm–11 pm weekend schedule and opportunities for career growth within Vivmark

Qualifications

• High School diploma or GED required.
• 1+ years of related experience in a hotel, retail or restaurant preferred.
• Proficiency in using administrative software and Microsoft Office Suite.
• Mobility to walk the property and maneuver packages/deliveries.

Responsibilities

• Monitor foot traffic, provide top‑notch customer service, implement programs to address resident satisfaction, while maintaining our company’s customer service standards.
• Serve as a point of contact, offering assistance, information, and personalized recommendations to enhance the overall experience.
• Partner with the leasing office and the maintenance team to create a great experience for prospects, the move‑in/move‑out process, and current residents to make Vivmark feel like home.

Skills

Strong communication skills

Time management

Patience

Organization

Education

High School diploma or GED

Tools

Microsoft Office Suite

Administrative software

Job description

Concierge Position Type: Full time. Weekly Scheduled Hours: 40. State: District of Columbia. City: Washington. Zip Code: 20006. Total Base Pay Range: $43,500.00 - $60,500.00

Overview

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members’ growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer. The best people want to work here. We hope you're one of them.

The Role

The Role: Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At Vivmark Residential, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here. Vivmark Residential is searching for a Concierge, a true leader in Customer Service who will take on our front desk operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here!

Responsibilities

• Monitor foot traffic, provide top‑notch customer service, implement programs to address resident satisfaction, while maintaining our company’s customer service standards.
• Serve as a point of contact, offering assistance, information, and personalized recommendations to enhance the overall experience.
• Partner with the leasing office and the maintenance team to create a great experience for prospects, the move‑in/move‑out process, and current residents to make Vivmark feel like home.

Job Schedule

This position is 3 pm - 11 pm on Saturday and Sunday. If you’re looking for something else to better fit your schedule, check out jobs.vivmarkresidential.com for details on other open Concierge positions! This is a great position to supplement any work you're already doing and to gain valuable experience in the hospitality industry.

Key Skills

• Strong communication skills
• Time management
• Patience
• Organization

You Have

• High School diploma or equivalency (GED) required
• 1+ years of related experience in a hotel, retail or restaurant is preferred
• Proficiency in using administrative software and Microsoft Office Suite
• Mobility to walk the property and maneuver packages/deliveries

How Vivmark Supports You

• A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

Additional Info

Vivmark Residential is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.

We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

Vivmark Residential makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

Vivmark Residential will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

Applications are being accepted on an ongoing basis.

"Vivmark Residential does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application."

For California residents, if you elect to apply to Vivmark Residential you accept the Vivmark Residential California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/).