Concierge

Ivy Living; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Vacation

Personal Day

Sick Pay

Holidays

Complimentary Meals

Bonus Opportunities

Company Paid Life Insurance

Team Member Discount Program

LifeMart

401k Savings Plan with Company Match

Recognition Programs

Student Loan Refinancing

Pet Insurance

Employee Assistance Program

Emergency Financial Assistance

Job summary

Oakmont Management Group in Alta Loma, CA is seeking a Concierge On Call for all shifts to deliver exceptional customer service to residents, guests, and visitors. You will handle phones, mail, and office tasks while maintaining safety and teamwork across departments.

The role requires at least 18 years old, a high school diploma or equivalent, and strong communication skills. Prior hospitality or senior living experience is preferred; health and background checks are required, with

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two years of experience in a hospitality setting or prior senior living community.
• Excellent customer service skills.
• Able to operate a personal computer and be proficient in MS Office programs Word Excel etc.
• Possess written and verbal skills to interact and communicate effectively with employees supervisors physicians healthcare professionals residents and their families.
• Must pass a Criminal Background check and Health Screening tests including physical and TB Tests.
• For the health and safety of our team members and residents may require vaccination and to wear PPE per regulatory guidelines.

Responsibilities

• Provide all residents guests and visitors with exceptional customer service.
• Answer telephones record and/or direct calls to appropriate individuals in a timely clear concise and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff residents and guests following established safety standards.
• Encourage teamwork through cooperative interactions with co workers and other departments.

Skills

Customer service

MS Office

Written communication

Verbal communication

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Concierge On Call All Shifts 1700 1800 Ivy Park at Alta Loma is a premier senior living community situated on a beautifully landscaped campus Managed by Oakmont Management Group we provide exceptional quality comfort and care with five star services and amenities Residents enjoy a rewarding lifestyle with individualized comprehensive support that promotes continuing independence We deliver meaningful lifestyles and relationships with residents families and team members by developing a winning culture and living these values Authenticity Teamwork Compassion Commitment Resilience With communities across California Hawaii Colorado and Nevada opportunities for career growth relocation and travel are significant In addition eligible team members may enjoy the following benefits

Benefits

• Medical Dental and Vision benefits
• Vacation
• Personal Day
• Sick Pay
• Holidays
• Complimentary Meals
• Bonus Opportunities
• Company Paid Life Insurance
• Team Member Discount Program
• LifeMart
• 401k Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Pet Insurance
• Employee Assistance Program
• Emergency Financial Assistance

Responsibilities

• Provide all residents guests and visitors with exceptional customer service
• Answer telephones record and or direct calls to appropriate individuals in a timely clear concise and professional manner
• Monitor the Emergency Alert System and immediately respond to every call
• Effectively manage business center and process incoming and outgoing mail
• Maintain a safe and secure environment for all staff residents and guests following established safety standards
• Encourage teamwork through cooperative interactions with co workers and other departments

Qualifications

• Must be at least 18 years of age
• High school diploma or equivalent
• Prefer two years of experience in a hospitality setting or prior senior living community
• Excellent customer service skills
• Able to operate a personal computer and be proficient in MS Office programs Word Excel etc
• Possess written and verbal skills to interact and communicate effectively with employees supervisors physicians healthcare professionals residents and their families
• Must pass a Criminal Background check and Health Screening tests including physical and TB Tests
• For the health and safety of our team members and residents Oakmont Management Group may require team members to vaccinate participate in daily screening surveillance testing and to wear face coverings and other personal protective equipment PPE to prevent the spread of the COVID 19 or other communicable diseases per regulatory guidelines

Oakmont Management Group based in Irvine California is a recognized leader in the senior living industry that manages a portfolio of communities under the Oakmont Senior Living and Ivy Living brands OMG serves thousands of seniors across communities in California Nevada and Hawaii At OMG we strive to create an atmosphere of family and community among team members residents and resident family members We know that caring and meaningful relationships are the foundation of a rewarding life and our team is hand selected for their skills previous experience and passion for working with the elderly Our practice is to incorporate joy and laughter alongside our expectations of excellence Walk into our communities and feel our pride of ownership and commitment to service Oakmont Management Group is an Equal Opportunity Employer