Pool Manager

BENCHMARK; United States; On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Job summary

Pyramid Global Hospitality is seeking a dynamic Pool/ Recreation Leader to manage daily pool operations at Naples Grande Beach Resort. You will oversee cabana setup, guest reservations, and ensure a pristine, upscale environment that aligns with the resort’s luxury standards.

You will supervise attendants, plan staffing, enforce safety policies, and collaborate with Recreation departments to deliver engaging resort experiences.

Qualifications

• Proven ability to lead a high-end pool/rec environment.
• Strong guest engagement and problem-solving skills.
• Experience coordinating multiple pool areas and staff.

Responsibilities

• Lead daily pool operations to maintain a clean, upscale environment.
• Oversee cabana setup, presentation, reservations, and guest experience.
• Supervise, train, and support pool attendants to deliver luxury service.
• Maintain cleanliness across pool decks, furniture, and amenities.
• Monitor staffing levels based on occupancy and demand.
• Ensure safety protocols and resort policies are followed.
• Anticipate guest needs and resolve concerns promptly.
• Collaborate with leadership on enhancements and activations.
• Uphold brand standards and welcoming atmosphere.
• Inspect game room for quality and guest readiness.
• Work with Recreation to support other departments when needed.

Skills

Pool operations

Leadership

Guest engagement

Safety compliance

Job description

About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service. Naples Grande Beach Resort is Set among lush mangrove forests on Florida’s Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property-wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full-service spa, making it a premier destination for leisure travelers, groups and special events. Whether you are just starting your career or looking to advance in the hospitality industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service.

What you will have an opportunity to do

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays.

In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Your Role

• Lead daily pool operations, ensuring a clean, organized, and upscale environment at all times


• Oversee cabana setup, presentation, reservations, and guest experience


• Supervise, train, and support pool attendants to deliver consistent luxury-level service


• Maintain the highest standards of cleanliness across pool decks, furniture, and amenities


• Monitor and adjust staffing levels based on occupancy and demand


• Ensure compliance with safety protocols and resort policies


• Anticipate guest needs and resolve concerns promptly and professionally


• Collaborate with leadership on enhancements, activations, and operational improvements


• Uphold a welcoming and engaging atmosphere that reflects the resort’s brand standards


• Conduct regular inspections to ensure quality, consistency, and attention to detail


• Oversee the cleanliness, organization and overall presentation of the game room, ensuring a clean, welcoming and guest ready environment


• Work collaboratively with all Recreation departments and serve as a cross‑functional leader, stepping in to support or oversee other departments when their respective Manager is unavailable

What are we looking for?

We are seeking an energetic and service‑driven leader with a passion for hospitality and guest engagement. The ideal candidate has a strong understanding of resort or recreational operations and a proven ability to create and execute engaging programs for a diverse audience. Candidates should be confident, outgoing, connect with guests and create a fun, welcoming atmosphere. Strong leadership skills are essential, including the ability to motivate, develop, and manage a team in a fast‑paced environment. The successful candidate will be highly organized, adaptable, and proactive, with excellent communication and problem‑solving skills. A keen attention to detail and commitment to delivering exceptional guest experiences is critical. Management experience in resort recreation, beach or pool operations, or hospitality programming is preferred.

Compensation

Compensation: $ - $

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Benefits We Offer

• comprehensive health insurance


• retirement plans


• paid time off


• on‑site wellness programs


• local discounts


• employee rates on hotel stays

Equal Opportunity and Diversity

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Additional Company Details

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.