Concierge

Coterie Senior Living - Cathedral Hill; San Francisco (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Paid holidays and PTO

Annual anniversary rewards (Full Time)

Scores Reward program (Full Time)

Job summary

Coterie Senior Living - Cathedral Hill is seeking a friendly Concierge to deliver exceptional five-star service to residents and visitors at our luxury community in San Francisco. You will act as the main contact for requests, coordinate transportation, and help maintain a welcoming environment.

Ideal candidates bring a high school diploma or GED, basic computer skills, and strong hospitality-oriented communication.

Qualifications

• High school diploma or GED required.
• Must be fully vaccinated and provide vaccination record.
• Basic First Aid and CPR certification where required.
• Must complete all training programs specified by the company.
• Strong communication skills are essential.
• Basic knowledge of computers and technology.

Responsibilities

• Create a warm, five-star service environment for residents and guests.
• Serve as single point of contact for service requests.
• Greet residents and guests and anticipate needs with hospitality.
• Coordinate maintenance and appearance of public areas like lobby and restrooms.
• Record and fulfill resident requests promptly using hospitality software.
• Coordinate transportation scheduling and schedule activities with residents.
• Communicate clearly with team members to ensure seamless service.

Skills

Communication skills

Problem solving

Computer literacy

Customer service

Scheduling flexibility

Education

High school diploma or GED

Tools

Telephone systems

Emergency call system

PC basics

Job description

Overview

Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be.From stunning architecture and thoughtful design to state-of-the-artfitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual – and community – in reaching new heights. We elevate wellness and strive to anticipate every need to offer a life more inspired.

Atria Senior Living’s Coterie brand has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Community employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees.
• Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)

*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.

Qualifications

• High school diploma or general education degree (GED); or one (1) to three (3) years related experience
• Must be fully vaccinated and provide vaccination record card at time of hire.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Strong communication skills.
• Basic knowledge of computers and technology.
• Ability to effectively problem solve.
• Ability to work various schedules and shifts as needed.
• Ability to operate telephone, emergency call system, monitoring board or beeper, photocopier.

Responsibilities

The Concierge ensures residents and guests experience five-star service at this luxury community. This individual is responsible for creating a warm and welcoming environment while serving as the single point of contact for all service requests.

Create a Welcoming & Caring First Impression

• Warmly welcome every resident and guest to the community.
• Handle all resident and guest interactions with the highest level of hospitality and professionalism.
• Become familiar with local businesses; provide directions to local staples or attractions and can provide personalized services through identifying resident and guest preferences.
• Assist with ensuring proper maintenance and appearance of the property, specifically the entrance, lobby, and common spaces including common rest rooms.

Facilitate Community Service Requests

• Serve as point of contact for all resident requests and ensures all tasks are properly recorded in the hospitality software and fulfilled in a timely fashion. (requests include, but are not limited to transportation reservations, wake-up calls, appointment reminders, restaurant reservations, RSVPing to a community events, answering questions about Resident Engagement calendar, putting residents in contact with appropriate department Directors, etc.)
• Take appropriate initiative; respond and follow through promptly to various needs and requests.
• Escalate issues to management or other team members as required.
• Receive, document, and deliver mail & packages, dry-cleaning, and other personal items.
• Knowledgeable about community operations including services, building amenities and programming.
• Assist in the coordination of the community’s transportation schedule (includes, but not limited to reading the transportation schedule, being aware of Resident Engagement excursions, scheduling appointments for residents and, when applicable, assisting residents in coordinating alternative transportation)
• Communicate effectively to team members to provide a five-star level of service including receptionist, security, drivers and others.
• May drive company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as needed and/or assigned.

Salary Range

The wage range for this position is $23.50/hr - $28.20/hr, dependent on prior work history and experience