Concierge

Colonial Group; Salem (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k) retirement plan along withemply

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Paid Time Off

Company Paid Life Insurance

Education Assistance

Voluntary insurance

Job summary

Colonial Group's Town Center Concierge provides administrative and visitor support, greeting guests, directing vendors, and ensuring safety procedures for staff, residents and visitors.

The role involves answering phones, sorting mail, assisting teams, and using Microsoft Office and Worxhub. A high school diploma or GED is required, with excellent communication and organizational skills, on-site duties, and a comprehensive benefits package.

Qualifications

• Must be able to read, write, speak and understand English.
• Must possess basic computer skills and be familiar with basic office equipment.
• Must possess excellent phone/communication skills.
• Strong organizational skills.

Responsibilities

• Support daily operations and activities, greet all incoming persons, direct all visitor and vendors to appropriate areas.
• Deliver exceptional customer service to residents, families, and any other members of the care team as appropriate.
• Answer all incoming calls courteously and in a timely fashion; ensure all calls are directed to the appropriate department or staff member.
• Receive and respond to inquiries in a courteous, professional and timely manner.
• Perform basic administrative functions to include mail sorting & distribution to employees and residents.
• Perform general clerical duties including copying, scanning, filing, faxing, and document preparation; proficient in Microsoft Office suite, Worxhub, and switchboard operation.
• Maintain a high level of organization and effectively prioritize daily responsibilities.
• Utilize available resources to address questions, resolve issues, and complete tasks efficiently.
• Regularly monitor and respond to email communications to ensure timely follow-up and coordination.

Skills

Customer service

English proficiency

Phone etiquette

Organization

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Worxhub

Switchboard operation

Job description

The Town Center Concierge is responsible for providing administrative and operational support to the Director of Independent Living, greeting and directing all visitors and callers of the facility. They ensure that all persons entering the facility (staff, vendors, guests, and residents) are following the correct procedures for building and resident safety.

Pay Range: $15-$17 per hour

Roles & Responsibilities

• Support daily operations and activities, greet all incoming persons, direct all visitor and vendors to appropriate areas
• Deliver exceptional customer service to residents, families, and any other members of the care team as appropriate
• Answer all incoming calls courteously and in a timely fashion; ensure all calls are directed to the appropriate department or staff member
• Receive and respond to inquiries in a courteous, professional and timely manner
• Perform basic administrative functions to include mail sorting & distribution to employees and residents
• Perform general clerical duties including copying, scanning, filing, faxing, and document preparation; proficient in Microsoft Office suite, Worxhub, and switchboard operation
• Maintain a high level of organization and effectively prioritize daily responsibilities
• Utilize available resources to address questions, resolve issues, and complete tasks efficiently
• Regularly monitor and respond to email communications to ensure timely follow-up and coordination

Qualifications

• Must be able to read, write, speak and understand English
• Must possess basic computer skills and be familiar with basic office equipment
• Must possess excellent phone/communication skills
• Strong organizational skills
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms.

Education & Experience

• High School Diploma or GED required
• Minimum of six months Customer Service experience preferred

Benefits for Full Time positions include:

• 401(k) retirement plan along with employer match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Paid Time Off
• Company Paid Life Insurance
• Education Assistance
• Voluntary insurance (additional life insurance, accident insurance, critical illness, short term disability)
• Employee Assistance Program