Concierge

Willows at Raleigh; Raleigh (NC); Hybrid; USD 32,000 - 42,000; Part time

Benefits offered by this job

Career advancement opportunities

Immediate pay access

Tuition reimbursement

Comprehensive medical benefits

Dental, vision, life, and disability

401(k) with company match

Paid holidays and PTO

Employee Assistance Program

Perks and discount programs

Team-oriented workplace culture

Job summary

Solera Senior Living in Raleigh seeks a compassionate Concierge to serve as the hub of the community, welcoming guests and supporting residents with administrative tasks. You’ll set a tone of hospitality and service excellence in a team-oriented environment.

The role requires strong communication, customer service experience, and proficiency with office equipment. Shift availability includes 10pm-6am, 6am-2pm, and 2pm-10pm, with opportunities for growth and benefits.

Qualifications

• Previous customer service or receptionist experience preferred.
• Strong interpersonal and communication skills (written and verbal).
• Proficiency with common office equipment and software.
• Ability to maintain professionalism and courtesy in all interactions.
• Knowledge of resident rights and confidentiality practices (training provided).

Responsibilities

• Greet residents, families and visitors, creating a warm first impression.
• Answer phones promptly and route messages as needed.
• Sort and distribute mail to appropriate departments.
• Provide clerical support including typing, filing and data entry.
• Escort visitors and residents to suites or community areas.
• Maintain accurate referral and customer databases.
• Assist with move-in processes and event setup/teardown.
• Uphold confidentiality and Solera policies.

Skills

Customer service

Interpersonal skills

Office equipment

Data entry

Confidentiality

Team oriented

Education

High school diploma or equivalent

Tools

Computer

Phone system

Copier

Job description

Concierge

Shift Available: As needed for 10pm-6am, 6am-2pm, 2pm-10pm

Love to make a difference in the lives of seniors?

At Solera Senior Living, we are guided by our Core Values—Compassion, Communication, Commitment, and Creativity which shape how we care for residents, support families and work together as a team. We’re looking for compassionate, service-driven individuals to be the first smiling face our residents and guests see every day. If you’re passionate about hospitality, connection, and making every interaction meaningful, we’d love for you to join our team!

What Solera Offers You

• A growing company with opportunities for career advancement

• Immediate pay access — no more waiting for payday

• Tuition reimbursement to support your professional growth

• Comprehensive medical benefits with discounted gym memberships

• Dental, vision, life, and disability insurance

• 401(k) retirement plan with company match

• Paid holidays and paid time off

• Employee Assistance Program (EAP)

• Perks and employee discount programs

• Supportive, team-oriented workplace culture

Position Summary

As the Concierge, you’ll serve as the hub of the community. Welcoming guests, supporting residents and assisting with administrative needs. Your role is key in setting the tone for hospitality and service excellence at the Willows at Raleigh.

Concierge Key Responsibilities include:

• Greet residents, families, and visitors, creating a warm and professional first impression

• Answer phones promptly with proper community greeting and route calls/messages as needed

• Sort and distribute mail to appropriate departments

• Provide clerical support, including typing, filing, data entry, and handling correspondence

• Escort visitors, residents or families as needed to suites or community areas

• Maintain accurate referral, mailing list, and customer information databases

• Assist with the move-in process, ensuring all documentation and steps are completed accurately

• Support special events with setup and tear down as needed

• Uphold confidentiality, resident rights and Solera’s policies and standards

• Promote a safe and secure environment for residents, guests and team members

• Collaborate with other departments and foster a positive, team-oriented environment

• Perform other duties as assigned by the Director of Community Development

Concierge Qualifications

• Previous customer service or receptionist experience preferred

• Strong interpersonal and communication skills (both written and verbal)

• Proficiency in office equipment and software (computer, phone system, copier, etc.)

• Compassionate, patient, and able to remain calm under pressure in a busy environment

• Excellent organizational skills with ability to prioritize tasks and meet deadlines

• Ability to maintain professionalism and courtesy in all interactions

• Knowledge of resident rights and confidentiality practices (training provided)

• Friendly, approachable, and team-oriented with genuine care for seniors

• Annual flu vaccine required (medical/religious exemptions accepted)

At the Willows, we’ve partnered with Candid, an AI-powered virtual interviewer, to make the first step in our hiring process simple, convenient and engaging for all candidates.

Solera Senior Living is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status or any other protected status under applicable law.

All offers of employment are contingent upon the successful completion of a background check.